Tag Archives: Managing

Managing Remote Employee Relocation Requests During COVID-19

Matt Jarzynski September 18, 2020 So far during the pandemic, 22% of U.S. adults have moved or know someone who has moved. When one or more of your current employees count themselves among those who want to relocate right now, what do you do? Many companies still have employees working from home, with some committing … Continue reading Managing Remote Employee Relocation Requests During COVID-19 →

Managing Remote Team Issues for Running Successful Business Operations

Remote Team Management

Angshuman Dev Talukdar September 11, 2020 The COVID-19 pandemic has bought the entire world to a standstill. Countries around the world had to initiate lockdown to curb the spread of this virus but at the same time, it affected various businesses and millions of jobs were at stake. In order to sustain during these hard … Continue reading Managing Remote Team Issues for Running Successful Business Operations →

6 Things You Should Not Do When Hiring and Managing Remote Workers

Remote Team Management

Derek Gallimore September 9, 2020 Remote work has proven itself to be successful in certain types of companies. For years, hiring remote workers has given companies the opportunity to save on time and resources for both employees and employers alike. With the disruption brought by the pandemic, having flexible work arrangements such as the work-from-home … Continue reading 6 Things You Should Not Do When Hiring and Managing Remote Workers →

Managing an Agile Project with Scrum

Project Management

Samantha Warren July 23, 2020 Usually, there is always this notion that Scrum links to Agile in some way. While this may be true to some extent, there is often a distinction that sets in when defining the major method of implementing agile rules. Agile project management boasts a range of associated methods. The methods … Continue reading Managing an Agile Project with Scrum →

The Key to Managing Conflict in the Workforce, No Matter Where your Agents are Working: Naming and Addressing Conflict on your Remote Contact Center Team

Conflict Managemnet

Laura Krajewski July 6, 2020 We’ve all been there. You get an email from someone you work with and something doesn’t sit right. Was that word choice just a coincidence? Or, are they annoyed with me? Those absent, non-verbal cues are hard to interpret. It’s often difficult to gauge how your relationship is going with … Continue reading The Key to Managing Conflict in the Workforce, No Matter Where your Agents are Working: Naming and Addressing Conflict on your Remote Contact Center Team →

3 Tips for Managing Your Cash Flow During COVID-19

Cash Flow

Elaine Stone June 27, 2020 If your brick-and-mortar store is closed or you can’t make your product because your supply chain has collapsed, or you can’t fulfill customer orders, your incoming cash plummets, you could be in a state of negative cash flow during COVID-19. That means you have more cash leaving your business—whether that’s … Continue reading 3 Tips for Managing Your Cash Flow During COVID-19 →

How to Tackle the Challenges of Managing a Multi-Generational Workforce: 2 Challenges (and Advantages) to Managing a Call Center Composed of Workers Across Different Generations

Generation Z

Laura Krajewski June 25, 2020 You’re in a meeting with some co-workers and one of the older team members in the room says “Daaaa Bearsss!” A rise of laughter erupts from a handful of other employees. Several of the younger employees give polite smirks while looking clearly out of the loop. Then someone says, “Haven’t … Continue reading How to Tackle the Challenges of Managing a Multi-Generational Workforce: 2 Challenges (and Advantages) to Managing a Call Center Composed of Workers Across Different Generations →

Managing Your Priorities and Wellbeing at Home

Prioritizaton

Rachel Smith — May 26, 2020 Working from home poses some challenges no matter who you are. From having the right equipment to working with distractions – this new reality we’re living in has been an adjustment for the world but what can you do to ensure your wellbeing and priorities are taken care of … Continue reading Managing Your Priorities and Wellbeing at Home →

Managing Remote Employees: Are You Set for Success?

Remote Team Management

Ellen Huxtable — May 23, 2020 Welcome to the world of managing remote employees. Even if you had an occasional remote employee, you might never have expected our current reality. As a manager in a traditional workplace, you developed a personal management style, and got the job done. Your staff knew what to expect, … Continue reading Managing Remote Employees: Are You Set for Success? →

Managing Work Stress in a Changing World

Management Skills

Bobi Seredich — May 15, 2020 These last few months have shown us how quickly our world can change. The ability to be adaptable and flexible has taken on a new perspective. Information, plans, teams, and customers have shifted at a dizzying pace, accompanied by a higher level of fear and anxiety. Managing work stress … Continue reading Managing Work Stress in a Changing World →