Tag Archives: Help

How to Help Support Small Businesses During the Coronavirus

Deborah Sweeney — March 23, 2020 Small businesses are currently facing an unprecedented crisis due to the coronavirus pandemic. All around the world, companies in industries ranging from hospitality to food are experiencing closures. Some businesses have had to cut back on hours for staff members while others are laying off employees. Cities have banned … Continue reading How to Help Support Small Businesses During the Coronavirus

COVID-19 Dos And Don’ts To Help Marketers Stay Connected To Consumers

COVID-19 Dos And Don’ts To Help Marketers Stay Connected To Consumers by Laurie Sullivan , Staff Writer @lauriesullivan, March 20, 2020 Luminati, which collects publicly available market stats from more than 40 million IP addresses worldwide, released data Friday on the impact COVID-19 is having on ecommerce in China, providing insight into what U.S. businesses can … Continue reading COVID-19 Dos And Don’ts To Help Marketers Stay Connected To Consumers

How a David vs. Goliath Mindset Could Help Your Small Business Take on Amazon

Alon Tvina — March 16, 2020 By adopting a David vs. Goliath mindset, SMBs can find opportunities for growth even in a market riddled with hostile competition In 2017, The Onion published a letter ostensibly penned by Jeff Bezos, titled “My Advice To Anyone Starting A Business Is To Remember That Someday I Will Crush … Continue reading How a David vs. Goliath Mindset Could Help Your Small Business Take on Amazon

How Your Competitors Can Help You Improve Your Performance

Laura Patterson — March 16, 2020 Most of the companies we’ve worked in or have had the privilege of serving face fairly stiff competitors. Competition is a fact of life, whether it’s one team or individuals pitted against another on the playing field, or students competing for scholarships for academic studies, nonprofits fighting for donations, … Continue reading How Your Competitors Can Help You Improve Your Performance

Leaders, This is How to Help Ensure a Productive Work Culture

Liz Kislik — March 6, 2020 Scott McCarthy, from the Moving Forward Leadership podcast, and I talked recently about leaders’ responsibility to sustain a productive work culture, even when individuals behave in countercultural or unnecessarily disruptive ways. We agreed that coming up with effective ways to work things out is not an intuitive process. These … Continue reading Leaders, This is How to Help Ensure a Productive Work Culture

Building Your Own Professional Development into your Call Center Strategy: The Top 5 Call Center Manager Skills to Help your Team (and You) Thrive

Laura Krajewski — February 24, 2020 Between meetings with other managers and department heads, you barely have time to answer all the mentions on Slack. Your agents ping you constantly asking for advice. You’ve got a running to-do list with KPIs to track and updates to make to training materials. And, you have a meeting … Continue reading Building Your Own Professional Development into your Call Center Strategy: The Top 5 Call Center Manager Skills to Help your Team (and You) Thrive