John CameronOctober 10, 2015 The success of your company hinges on many things, but one of the most critical is how your team performs in customer experience management (CEM). It is the customer experience that determines sales, profits and ultimately business success. Studies have shown that companies with a 90-percent or greater level of customer … Continue reading Service Excellence: The New Imperative
Tag Archives: Excellence
Excellence? I Bet You Don’t Want It.
Frank BocchinoJune 1, 2015 Some people (and businesses) often strive for the mundane and average because it’s safer and easier. Before you ask for exemplary efforts from your employees, your team, your managers, your partner, first ask yourself: “Do I really want that?”Everybody wants the best right? Wrong. We all have the ability to be … Continue reading Excellence? I Bet You Don’t Want It.
5 Data Quality Tips for Sales Excellence
Ask anyone in sales operations and they’ll nod in agreement that a high performance revenue machine requires a perfect process. Order of operations matters immensely, and those processes require the highest quality data possible to function at peak performance. Salesforce is a vessel, and a mighty useful one. The purpose of Salesforce is to contain … Continue reading 5 Data Quality Tips for Sales Excellence
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