Patrick Hogan — July 7, 2017 Follow @growtenfold — July 7, 2017 3dman_eu / Pixabay In an average call center, agents would spend 85% of their day attending to the needs of their clients. This would mean that 15% of their work hours are dedicated to move from one call to the other. That 15% … Continue reading What Is Call Disposition and What Are Its Useful Codes? →