The new Slackbot aims to turn everyday conversations into actionable marketing workflows, saving time and surfacing insights right where teams work. By Constantine von Hoffman January 13, 2026 Salesforce is moving beyond simple generative tools with a major upgrade to Slack’s signature assistant — now a true AI-powered work agent that could … Continue reading Salesforce upgrades Slackbot into true AI-powered agent
Google Advances Autonomous Agent Transactions by Laurie Sullivan , Staff Writer, October 30, 2025 AI agents are increasingly becoming the operational layer that connects businesses and consumers. That is why Google is working on a real-time streaming architecture as the next step for multi-agent systems. This will allow autonomous AI agents to act as personal shoppers on behalf … Continue reading Google Advances Autonomous Agent Transactions
Athena from Zeta brings voice-powered intelligence straight into marketing workflows. Mike Pastore on October 10, 2025 Zeta Global introduced a natural language AI agent this week, personalizing the digital workspace for marketers using the Zeta platform. Known as Athena by Zeta, the company calls it a “superintelligent” agent with access to Zeta’s data cloud … Continue reading Zeta Global unveils ‘superintelligent,’ natural language AI agent
The company believes its marketing and customer service agents are key steps toward its goal of creating the first autonomous B2C CRM. Constantine von Hoffman on September 25, 2025 Today at its flagship K:BOS event in Boston, Klaviyo introduced Marketing Agent and expanded availability of Customer Agent for its B2C CRM. The company says … Continue reading Klaviyo introduces marketing agent to automate campaigns
July 22, 2025 Replit CEO: What really happened when AI agent wiped Jason Lemkin’s database (exclusive) Late last week, an AI coding agent from Replit, an AI software development platform, deleted an entire database of executive contacts while working on a web app for SaaS investor Jason Lemkin. It was not a catastrophic software failure, … Continue reading Replit CEO: What really happened when AI agent wiped Jason Lemkin’s database
How Gannett LocaliQ Took AI Voice Agent Conversational by Laurie Sullivan , Staff Writer @lauriesullivan, June 24, 2025 LocaliQ unveiled its next version of a conversational AI Voice Agent on Tuesday, extending Dash’s existing SMS agent function to include voice conversations, creating an omnichannel system designed to engage potential customers through automation. The agent resides in … Continue reading How Gannett LocaliQ Took AI Voice Agent Conversational
A part of Adobe Experience Platform, it lets businesses build, manage and orchestrate AI agents from Adobe’s ecosystem and third-party sources. Mike Pastore on March 19, 2025 Salesforce attracted significant attention when it introduced its Agentforce agentic AI platform at its Dreamforce event in the fall of 2024, and everyone knew it was not … Continue reading Agent Orchestrator launches Adobe into the agentic age
By Jessica Bursztynsky August 30, 2022 Uber is introducing a new slate of safety features to its app in an effort to ensure user safety. Riders can now contact a safety agent with ADT Security Services while using the Uber app, via call or text, to monitor the trip and reach out to 911 … Continue reading Uber partners with ADT so you can now call or text a safety agent during your ride
By KC Ifeanyi July 08, 2022 Listen to Fast Company’s Creative Control podcast on Apple Podcasts, Spotify, RadioPublic, Google Podcasts, or Stitcher. <span data-mce-type=”bookmark” style=”width: 0px; overflow: hidden; line-height: 0;” class=”mce_SELRES_start”>&#xFEFF;</span><span data-mce-type=”bookmark” style=”width: 0px; overflow: hidden; line-height: 0;” class=”mce_SELRES_start”>&#xFEFF;</span><span data-mce-type=”bookmark” style=”width: 0px; overflow: hidden; line-height: 0;” class=”mce_SELRES_start”>&#xFEFF;</span><span data-mce-type=”bookmark” style=”width: … Continue reading This talent agent is making sure creators of color get paid fairly
Laura Krajewski July 12, 2021 As we emerge from the longest year ever and companies gear up for the “great rehiring” happening in our post-pandemic world, managers and HR reps have to adapt to the changes in hiring. As much as the workforce has been shaped by the COVID-19 pandemic, hiring too has changed with … Continue reading 3 Interview Tips and Tricks to Prioritize Agent Experience from Day One
