U.K. longevity vendor Healthspan is leveraging Mitel’s AI virtual agent to resolve 90% of product queries. Kim Davis on December 11, 2024 “When you talk about AI, contact centers and customer experience, I think that’s the best use case to illustrate return on investment,” said Luiz Domingos. Every few seconds an agent saves in … Continue reading Mitel makes customer experience Talkative
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OpenAI Uses ChatGPT-Related Data Through Apple’s Integrations
OpenAI Uses ChatGPT-Related Data Through Apple’s Integrations by Laurie Sullivan , Staff Writer @lauriesullivan, December 11, 2024 Apple has integrated its voice assistant on its iPhone and other devices with OpenAI’s artificial intelligence, as part of a series of updates announced by the tech giant Wednesday. The more interesting part of the announcement is what these … Continue reading OpenAI Uses ChatGPT-Related Data Through Apple’s Integrations
Google Ads tests video asset option
The new ‘Video’ option in the Assets section signals a shift towards greater video integration in 2025. Anu Adegbola on December 11, 2024 Google Ads users are seeing a new “Video” option in the Assets section. Clicking the option leads users to the familiar “Add Video” screen, streamlining the upload process. This could change … Continue reading Google Ads tests video asset option
The two approaches to AI implementation: Collaboration vs. independence
From AI teams to solo creators, learn how to align AI strategy with business goals and drive innovation effectively. Allen Martinez on December 11, 2024 The digital marketing landscape is rapidly evolving, driven by the increasing sophistication of artificial intelligence. Organizations now face an important choice: should they create a special AI team or … Continue reading The two approaches to AI implementation: Collaboration vs. independence
How to turn end of year stress into an opportunity
By fostering open communication, understanding team bandwidth, and planning ahead, leaders can make the fourth quarter a time of achievement instead of anxiety. BY Aytekin Tank If you’ve ever participated in a race, then you know: there’s a difference between trying to run fast and trying to beat someone. Humans are innately competitive and the psychology … Continue reading How to turn end of year stress into an opportunity
Does meditation help with burnout or is it a means to support corporate ends?
Meditation has become popular in offices and schools across North America and Europe. BY The Conversation Overwork and burnout are affecting many Americans. The American Psychological Association’s 2023 Work and Well-being Survey found that 77% of Americans suffered from workplace stress. Over half of the respondents reported symptoms of burnout, which ranged from emotional exhaustion to … Continue reading Does meditation help with burnout or is it a means to support corporate ends?
How marketers can succeed with generative engine optimization
Learn how to adapt to generative AI-powered search and ensure brands remain relevant, trustworthy and highly visible. Dave Minifie on December 10, 2024 The digital landscape is evolving rapidly, and marketers are feeling the shift. Generative AI is redefining how people search and engage with content, reshaping traditional marketing strategies. Features like Google’s AI … Continue reading How marketers can succeed with generative engine optimization
GM is pulling the funding for its Cruise robotaxi company
GM said it will fold Cruise employees into existing teams. It’s unclear if there will be layoffs. BY Jessica Bursztynsky General Motors is pulling funding from robotaxi company Cruise in order to focus on its own autonomous and assisted-driving systems. “Consistent with GM’s capital allocation priorities, GM will no longer fund Cruise’s robotaxi development work given … Continue reading GM is pulling the funding for its Cruise robotaxi company
More Luigi Mangione crowdfunding campaigns pop up, but experts urge caution
Those who want to contribute to the legal defense of the alleged UnitedHealthcare CEO shooter should wait, say experts. BY Chris Morris With the largest peer-to-peer fundraising site removing campaigns for the suspected shooter of UnitedHealthcare CEO Brian Thompson, supporters of Luigi Mangione are taking their efforts to other platforms, where they’re finding an environment that’s … Continue reading More Luigi Mangione crowdfunding campaigns pop up, but experts urge caution
Adobe Express partners with Box
Box enterprise users can edit images, and soon videos, collaboratively using genAI tools through an Adobe Express integration. Chris Wood on December 10, 2024 Box, a file-sharing and content management company, announced a new partnership with Adobe Express, which will now be the default image editor for Box. The company’s enterprise users will be … Continue reading Adobe Express partners with Box