Category Archives: Web Optimization Guidelines

How to Increase the Time Visitors Spend on Your Website — and Why It Matters

Renee ServinskySeptember 18, 2015 Google Analytics has a metric called “average session duration.” Other web analytics software packages have similar measures. They track how long visitors spend on your website in minutes and seconds. But why does it matter? It’s a measure of engagement. Lengthier visits indicate greater interest in your website’s content. It means … Continue reading How to Increase the Time Visitors Spend on Your Website — and Why It Matters

What Metrics Should I Track to Report on Website Performance?

Roman KniahynyckyjSeptember 13, 2015 When it comes to tracking your website performance, not all metrics are created equal. Instead of going nuts reviewing every single metric at your fingertips, you can keep a keen eye on your website’s ongoing performance with these five key performance indicators (KPIs). Your goal is to look for improvement month … Continue reading What Metrics Should I Track to Report on Website Performance?

Improve Live Chat Efficiency: Perform 120 Days of Support in Only 30 Days

Comm100August 31, 2015 Live chat can help your company save on support costs in so many ways that it’s hard to count them all. While low implementation and usage costs and lower phone bills are certainly good reasons to use live chat, the efficiency of live chat is what will help your company save the … Continue reading Improve Live Chat Efficiency: Perform 120 Days of Support in Only 30 Days

Measuring Accessibility In The User Experience (UX) And The Searcher Experience

Accessibility in the user experience isn’t just about humans, it’s also about technology, says columnist Shari Thurow. She explains how she measures accessibility and offers some tips on developing an accessible website. Shari Thurow on August 28, 2015 Accessibility is an important facet of the user experience and of one of its subsets, the searcher … Continue reading Measuring Accessibility In The User Experience (UX) And The Searcher Experience

The Top 4 Ways to Increase Your Website’s Google Rankings

Troy HollenbeckAugust 6, 2015 To keep your site’s rank at the top of the Google search engine result pages for your keywords, you need do four things: Facilitate social signaling through creative content creation Optimize your web design Provide easy access to social voting buttons And acknowledge the growing importance of Google Plus While creating … Continue reading The Top 4 Ways to Increase Your Website’s Google Rankings