Gleb Tsipursky January 14, 2022 Are you worried that having hybrid and especially full-time remote employees – even with remote training and virtual mentoring – will undermine junior employee on-the-job learning, integration into company culture, and intra and inter-team collaboration? This issue came up time and time again in my interviews with 47 mid-level … Continue reading Remote Training and Virtual Mentoring for Hybrid and Remote Teams
Category Archives: Remote Training
The Pivot to 100% Remote Training in the Contact Center
Susan Preiss October 26, 2020 When the world hit the pause button in the face of COVID-19, putting our client’s customer care programs on hold wasn’t an option. Days before lockdown became mandatory in the regions where we operate, we were in full swing making the move to a 95% work-at-home model for our entire … Continue reading The Pivot to 100% Remote Training in the Contact Center