by Alexa Lopresti June 29, 2016June 29, 2016 In order to make sure that you are constantly improving your business it is important to collect feedback from your community. Gathering the opinions of those who are experiencing your business from the outside looking in gives some valuable perspective and is a crucial step to successful … Continue reading The Importance of Collecting Feedback From Your Community
by Jeff Kalter June 26, 2016June 26, 2016 It is possible to have too much of a good thing. Scarfing up a whole box of chocolates at one time, for instance, might fall into that category. A more work-related example is when the phone starts to ring off the hook. It’s what you always dreamed … Continue reading The Essential Capabilities for Response Handling
by Rick Goodman June 17, 2016 Follow @DrRickGoodmanJune 17, 2016 Leaders, I have an important question for you: Do you actively court feedback? Are you constantly seeking insight into how you’re doing your job, and suggestions for how you could do it even better? To put it even more pointedly: If one of your team … Continue reading Do You Have a Feedback Culture?
by Nicola Faulkner June 7, 2016June 7, 2016 There are lots of ways to encourage customers to submit their feedback, make the process as easy as possible and they’re happy to tell you what they think. Customer feedback is extremely important if you want to develop your business, products, and services in line with their … Continue reading Collecting Customer Feedback via Email
by Kim Niemi May 18, 2016 Follow @KimNiemiDMGMay 18, 2016 With the many channels consumers have to provide feedback to your business – from online review sites to social media pages – knowing where to focus your attention can be overwhelming. Luckily there are plenty of killer social monitoring solutions so businesses can easily automate … Continue reading 3 Types of Consumer Feedback You Should Not Ignore (And How to Respond to Them)
by Imani Mixon April 9, 2016April 9, 2016 Back in the day, the customer journey began with the ding of the overhead doorbell of the convenience store and concluded as items were neatly wrapped at the cash register. If your company was lucky, a memorable in-store visit would result in positive recommendations from happy customers … Continue reading How To Use Social Media To Transform Negative Customer Experiences
Majority say that their feedback is ignored by enterprises. Greg Sterling on March 21, 2016 Companies tend to think of their apps as marketing or e-commerce channels. Apps can also be the source of valuable customer feedback; however, most companies are failing to utilize them for customer insights. Those companies that do seek user … Continue reading Survey: More than half of customers will defect unless their feedback is recognized
by Katie Cooper March 15, 2016 Follow @loopthecoopMarch 15, 2016 When you’ve worked hard to build and maintain your brand, it’s easy to become emotionally attached to your work. However, it’s also incredibly important to leave that emotion at the door when dealing with customer complaints, especially when left on social media channels like Facebook. … Continue reading Managing the Negatives: 5 Tips for Handling Angry Customers on Your Facebook Business Page
Columnist Brian Patterson interviews New York Times and Amazon best-selling author Jay Baer on how businesses and marketers can approach negative reviews. Brian Patterson on March 14, 2016 Jay Baer is one of the sharpest minds in marketing. When his book, “Youtility: Why Smart Marketing Is About Help Not Hype,” came out, I read … Continue reading Handling Negative Reviews: an Interview With Jay Baer
by Ajit Singh March 8, 2016 Follow @cycle_wallahMarch 8, 2016 User feedback is by far the most underrated method employed by businesses to improve their product’s user experience. Why a company would want to know what its user thinks about its product is same as to why the manager in a restaurant wants to know … Continue reading How Important is It to Take User Feedback (Also 11 Ultimate Hacks on How to Take it)
