By Marcus Baram May 14, 2022 After decades of decline in overtime pay, the Biden administration is considering action to sharply expand access in a time of high inflation. This is the second article of a four-part series examining the 40-year effort by big business and elected officials to deny Americans extra pay for … Continue reading Other presidents have tried and failed to expand overtime pay. Can Biden succeed?
By David Somers May 12, 2022 Frontline workers are the heartbeat of your organization—the people behind the counter, on the phone, and running day-to-day operations. They are the first to represent a brand and engage with clients, and their interactions have a huge impact on how customers perceive a company. Yet, frontline, hourly, and … Continue reading 3 ways to show frontline employees they matter
By Judith Humphrey March 21, 2022 Good managers are rare. If you’re a manager, you may feel this is an unfair statement, but in today’s digital work world, team members need more support and more positivity from you than ever before. One way to improve your image and relationship with others is to … Continue reading 7 expressions that can kill employees’ trust in managers
Rick Goodman December 3, 2021 Employee burnout has been a contributing factor in the Great Resignation and its crucial for employers to understand how to prevent employee burnout. Let’s examine some of the causes of employee burnout and what we can do to prevent it. How Engagement Staves Off Employee Burnout Everybody knows that you … Continue reading How to Prevent Employee Burnout
Laura Krajewski July 31, 2021 Businesses need to be profitable to keep running. So when talking about money, it can be tempting to cut your budget in a number of places – starting with the paychecks of your entry-level employees. But, what happens when a company underpays their employees? For your call center agents, it … Continue reading Value Your Employees and Pay Them Well to Improve Your Call Center Experience
Isaac Kohen May 26, 2021 Here’s how small business leaders can position their employees to thrive in a post-pandemic operational reality. The recent pandemic and associated economic fallout were especially challenging for small and medium-sized businesses (SMBs). The Washington Post estimates that more than 100,000 small businesses have permanently closed, and overall revenue plummeted by … Continue reading Employee Well-being & Company Success Are Linked: How to Foster Flourishing Teams that Last
Angela Hausman, PhD April 8, 2021 Unions certainly have their place in our society. We have unions to thank for such as the five-day workweek, overtime pay, safe working conditions, and many other rights we take for granted as workers today. Unions were needed because employers abused their workers by creating unsafe working conditions and … Continue reading Fair Treatment of Employees: Efforts to Unionize Amazon Warehouses
Karl Sakas April 6, 2021 Follow these 11 tips to reduce (or even prevent) employee poaching at your agency. Great team members are highly valuable—which means other companies are trying to poach your best employees. You’ve worked hard to build and invest in your agency’s team—so why wouldn’t someone else want to reap the benefits? … Continue reading Employee Poaching: Keep Them Happy or Someone Else Will
Karl Sakas February 11, 2021 Employee ownership can be risky: Answer these 19 questions before you share equity During Executive Coaching, an agency owner asked me: “As we shift from ‘fun agency’ to more of a ‘professional firm,’ I wonder if we should establish some kind of structure for there to be Partners within the … Continue reading Employee Ownership Risks: Don’t Let Them “Make Partner” Until You Answer These 19 Questions
Kellie Wong January 29, 2021 Even wonderful employers face the occasional loss of a worker. The employee turnover rate across all industries is 10.9 percent, representing a range between 13.2 percent in the technology (software) industry and 10.8 percent in financial services. These figures have been rising steadily as the economy grows stronger and workers … Continue reading 5 Reasons Your Employee Turnover Is on the Rise
