by Bodhi Short November 10, 2015November 10, 2015 Demand marketing gets more complicated by the day. In order to get everything done and still ensure great customer experiences in this always-on environment, we often find ourselves cutting corners. But one shortcut can quickly grow into many, until our entire demand gen engine is compromised. Here’s … Continue reading Demand Generation Issues You Should Fix Before Your Boss Finds Out
Gigi PeccoloNovember 4, 2015 If you want to stand out from your competition, it isn’t enough to have a high-quality product. Many companies have realized the fact that the market isn’t as important as the customers. In addition, the present market is maturing, and acquiring new customers is getting harder. Therefore, it is more profitable … Continue reading The Top 10 Customer Service Skills You Need To Have [Infographic]
Matt BagliaOctober 16, 2015 Let me be straight with you, customer service is no picnic. It can be mentally, emotionally, and sometimes even physically taxing. Sure, the positive experiences far outweigh the negative ones. But, at the same time, disgruntled customers also know how to leave a permanent impression. For some, customer service and support … Continue reading 9 Customer Service Phrases That Pressure Cook Problems (and What to Say Instead!) [Infographic]
Tabitha NaylorOctober 8, 2015 Social media has increasingly gained popularity as a vehicle for communication between businesses and customers. A whopping 47% of customers in the U.S. prefer using social media for customer service in comparison to other methods (phone, email, etc.). Customer service via social media is one of the most crucial aspects of … Continue reading 7 Do’s and Don’ts for Successfully Mixing Social Media and Customer Support!
Zach HellerSeptember 24, 2015 Customer service on social media is not for everyone. There are pros and cons that each company must actively weigh before making the decision. Pros It’s public facing, so good customer support will be rewarded, acting almost like marketing It’s where many customers want customer service, so you’d be catering to … Continue reading How to Handle Customer Service on Social Media
Jeremy ViaultSeptember 19, 2015 As the saying goes, first impressions go a long way. That’s why you might find yourself spending hours preparing your notes for a job interview, putting on your best outfit for a first date, or hailing a taxi avoid being late for an event. It’s pretty much the same when it … Continue reading Win Your Customers Over Before They Even Open
Aya TsurutaSeptember 16, 2015 Spoiler Alert! In the Netflix Original Series, House of Cards, Claire Underwood, the first lady, is in the running to become U.S. Ambassador at the United Nations. She destroys her chances at the senate hearing for her nomination when she slips up and says, “the military is irrelevant.” But it wasn’t … Continue reading How to Deal with Difficult Clients
Comm100September 2, 2015 Live chat is the most effective way to reach out to visitors of your website and also provide real-time support. Still, the effectiveness of any live chat setup depends on several variables such as ease of use, training and — perhaps most importantly — consistency. Just as with most things that require … Continue reading 5 Ways to Make Sure Your Live Chat Support Is Consistent
Devon SmileyAugust 25, 2015 There is no amount of online research that can match the value of asking questions to real live people. You can Google til your fingertips are blistered, lurk in forums until it starts to feel kinda creepy, or even ask your best business buddies what their experiences have been with clients. … Continue reading Crack The Client Code
Harry WhitehouseAugust 25, 2015 When most people receive a package, they might wonder what’s in the box. But it turns out there’s another question that is important to consumers: what is the delivery person wearing? Delivery people (or couriers) from traditional shipping carriers (FedEx, UPS and USPS) wear uniforms, but this is not always the … Continue reading Consumers Tell All: Should The Person Delivering Your Packages Wear a Uniform? [Infographic]
