Niraj Ranjan RoutJune 6, 2015 Time is money, no matter what your line of work. Whether you provide support for the back-end operations of a bank, or develop a mobile game, every bit of time you spend on development, support, marketing, sales… it all contributes towards your cost. Now, you’ll find many, many ways of … Continue reading 7 Tips for Running a No-Leakage Support and Sales Machine
Category Archives: Customer Service
How to Convey Your Ideas So Your Clients ‘Get It’
Kevin P McAuliffeJune 3, 2015 If there’s one problem that new producers run into all the time, it’s how to convey ideas so their clients ‘get it’. Managing two key parts of the process can make all the difference when it comes to establishing a shared understanding for new video projects. Nail the inital meeting … Continue reading How to Convey Your Ideas So Your Clients ‘Get It’
4 Steps To Go Above And Beyond In Social Media Customer Service
Margot da CunhaJune 1, 2015 Did you know that 25 percent of consumers who complain to brands on Facebook or Twitter expect a response within an hour, according to HubSpot? This seems a bit unrealistic, right? Shockingly enough, it might not be. You’ll likely lose respect and loyalty from a client if their questions and … Continue reading 4 Steps To Go Above And Beyond In Social Media Customer Service
2015 State Of Knowledge For Customer Service [Infographic]
Tricia MorrisMay 28, 2015 Customers’ expectations for brands and organizations delivering the right answer at the right time, whether through assisted or self-service, continue to grow. In the The Real Self-Service Economy Report, 70 percent of consumers surveyed now expect a company website to include a self-service application. In the most recent American Express Customer … Continue reading 2015 State Of Knowledge For Customer Service [Infographic]
Electronic Proof of Delivery for Wholesalers: It’s as Easy as A, B, C
Ian NewcombeMay 23, 2015 Find out how Electronic Proof of Delivery is improving business efficiencies and customer service in wholesale delivery. Incorrectly picked items, rejected substitutions and damaged goods can be a regular occurrence in wholesale deliveries, but Electronic Proof of Delivery (EPOD) allows delivery drivers to record problems immediately and improve response times. Not only does … Continue reading Electronic Proof of Delivery for Wholesalers: It’s as Easy as A, B, C
Why Services Should Be Part Of Your Product Strategy – And Four Ways To Get Started Now
Shelly DuttonMay 22, 2015 Today’s customers are inundated with choices. Whether bottled water or mobile devices, there are hundreds of brands to choose from. And sometimes competing brands offer products with similar features, benefits, and price. Because the marketplace is oversaturated with little differentiation, customers are changing how they make their final purchase decisions. No … Continue reading Why Services Should Be Part Of Your Product Strategy – And Four Ways To Get Started Now
The 7 Key Elements of a Great Client Report
Aly SaxeMay 20, 2015 Imagine this scenario: It’s your monthly client meeting and you’re prepared to discuss the usual PR wins and status updates. Instead your client drops this bombshell: he might not renew his contract. His top leadership can’t justify your monthly retainer unless they can connect your efforts to some kind of measurable … Continue reading The 7 Key Elements of a Great Client Report
5 Customer Service Mistakes to Avoid When Using Social Media
Sylvia BrowderMay 13, 2015 Every business with an online portal needs the social media for branding and indulging their online clientele. That explains why almost any company you can think of has an active supporting team that operates solely on social networks. But make no slip-up on the strategies you choose to deploy on the … Continue reading 5 Customer Service Mistakes to Avoid When Using Social Media
How NOT to Use Social Media for Customer Service
Harry RollasonMay 11, 2015 Social media has overturned the traditional business-customer relationship, and with customers gaining more power than ever before their expectations for good service will keep on rising. But the public nature of channels such as Twitter and Facebook means margin for error is at a minimum. Therefore it’s imperative you get it … Continue reading How NOT to Use Social Media for Customer Service
Candidates Are Customers
Erin Dore MillerMay 8, 2015 Let’s discuss the candidate experience. If you are not familiar with the term “candidate experience,” think of it as the quality of the experience that a person has during the time that they are a job candidate for an organization. It comprises things like the interactions they have while interviewing, … Continue reading Candidates Are Customers
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