Harry RollasonMarch 13, 2015 From our analysis, it is clear that 2014 was the year that social customer service grew up. The increases in the number of customers using social media as their primary customer service channel was matched by company uptake, with many implementing more established and integrated social customer service strategies. With 55 … Continue reading The State Of Social Customer Service [Infographic]
Category Archives: Customer Relationship Managemnet
The Symbiotic Relationship Between Customer Loyalty & Advocacy
How can you turn your loyal customers into advocates? Columnist Jim Williams discusses best practices for advocate marketing. Jim Williams on March 12, 2015 In a SaaS business, customer loyalty is vital to your company’s success. Many businesses won’t turn a profit in the first few months — or years — after acquiring a new customer. They count … Continue reading The Symbiotic Relationship Between Customer Loyalty & Advocacy
Creative Integrity: A Few Tips For Keeping It Intact
Miriam HaraMarch 13, 2015 In order to maintain creative integrity when discussing concept ideas with your client, it’s paramount to listen to what they are not saying. The art of listening has long been deemed as the key to success in any sales situation. And that is very true. The same is also true when … Continue reading Creative Integrity: A Few Tips For Keeping It Intact
Attention! You’re More Transparent Than Ever
Colleen McKennaMarch 12, 2015 LinkedIn’s recent Profile updates increase visibility for people and companies. People, by nature, are visual and LinkedIn, like other platforms, is becoming increasingly visual. You have the opportunity to connect more dots and further your branding if you take advantage of these LinkedIn changes. You are more transparent than ever. Use … Continue reading Attention! You’re More Transparent Than Ever
The Benefits of Customer Financing: Increase AOV 15% with Consumer Credit Options
Chase JonesMarch 10, 2015 If you’ve been to a big-box retailer lately, you’ve likely noticed how heavily they market their consumer credit products. It’s nothing new. Offering financing is an option that large retailers have used for years to give their customers more purchasing power, encouraging larger average order value (AOV) and thus increasing revenue … Continue reading The Benefits of Customer Financing: Increase AOV 15% with Consumer Credit Options
Why Call Center Management Training Matters
Jodi BeuderMarch 10, 2015 Many of us have suffered through bad managers. Whether it was in our first job at a burger shack or in our professional careers, being directed by a manager who lacks the personnel or motivational skills can have lasting, deleterious effects. There is a reason the television series “The Office” was … Continue reading Why Call Center Management Training Matters
Elevating the Customer Experience Through Social Channels [Infographic]
Matt ZajechowskiMarch 10, 2015 From what they’re eating for breakfast to their thoughts on current events, people are increasingly turning to social media to voice their opinions and seek answers to their questions. Unfortunately, this means that dissatisfied customers are quick to criticize a recent experience with the brand; over a million people tweet about … Continue reading Elevating the Customer Experience Through Social Channels [Infographic]
Workplace Relationships: The Lifeblood of Culture and Engagement
Shea HeaverMarch 10, 2015 Many companies struggle and fail with their efforts to implement effective ways to improve their corporate culture and their employee relations. While employee engagement continues to be a hot topic with endless reports, statistics and trinkets of information on how organizations can improve and get more from their staff, how does … Continue reading Workplace Relationships: The Lifeblood of Culture and Engagement
Social Media Care: Customer Service Expedited
Jessica KornfeindMarch 7, 2015 If you’ve watched #Socialnomics2015, you’ve seen the stats: More people own a mobile device than a toothbrush. Mobile and social are merging. Facebook has a higher population than China. Access to social media is easier than ever. Social media isn’t the way of the future, is the way of now. Companies … Continue reading Social Media Care: Customer Service Expedited
Why You Need Social Media Customer Service [Infographic]
Dave LandryMarch 5, 2015 Technology has improved many areas of marketing, and customer relationship management is no exception. Rather than dialing a number and sending an email, users now more than ever, ask for a product information, look for help and search for solutions via the web. Whether it’s social media or a company’s website, … Continue reading Why You Need Social Media Customer Service [Infographic]
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