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CLV is the growth metric that marketing can’t fake

Customer lifetime value can’t be gamed with lock-ins or campaigns. Sustainable growth depends on delivering real customer experiences. Shiv Gupta on September 26, 2025       In recent years, companies have turned to marketing as a shortcut to growth, pouring millions into campaigns, cultural plays, and acquisition tactics.  But this focus often comes at the expense … Continue reading CLV is the growth metric that marketing can’t fake

The online backlash to Trump’s Tylenol takedown

September 26, 2025 The online backlash to Trump’s Tylenol takedown This week, President Donald Trump and Robert F. Kennedy Jr., his secretary of health and human services, suggested a link between Tylenol use during pregnancy and autism. The claim, which has been widely debunked by experts and is not backed by medical science, became instant … Continue reading The online backlash to Trump’s Tylenol takedown

How to integrate integrity into your company culture

September 26, 2025 How to integrate integrity into your company culture According to a recent study conducted by the global consulting firm, EY, 97% of respondents reported that it is important for companies to act with integrity. Many companies tout integrity as a core principle of their organizations in an attempt to reassure customers, employees, … Continue reading How to integrate integrity into your company culture

Klaviyo introduces marketing agent to automate campaigns

The company believes its marketing and customer service agents are key steps toward its goal of creating the first autonomous B2C CRM. Constantine von Hoffman on September 25, 2025       Today at its flagship K:BOS event in Boston, Klaviyo introduced Marketing Agent and expanded availability of Customer Agent for its B2C CRM. The company says … Continue reading Klaviyo introduces marketing agent to automate campaigns

How to measure your CreativeOps maturity to unlock performance

Benchmark your CreativeOps function and prioritize initiatives that accelerate performance, efficiency and martech value. Sue Wolski on September 24, 2025       Creative operations (CreativeOps) powers martech-driven organizations by turning technology’s potential into reality. Tools alone can’t implement themselves, run efficiently or deliver value. CreativeOps brings the discipline, processes and accountability that make martech work. It … Continue reading How to measure your CreativeOps maturity to unlock performance