Attentive Adds AI To Its Conversational Platform
AI-based SAAS platform Attentive has enriched its two-way conversational platform Concierge with AI capability.
The enhanced tool, Attentive AI, delivers hyper-relevant contextual responses to customer prompts, the company says
The technology allows brands to “help customers in a fraction of the time without compromising the buying experience,” says Brian Long, co-founder and CEO of Attentive.
The company cites its own research showing that over 87% of consumers want to connect with a brand via SMS for product or checkout-related questions.
According to Attentive, AI-powered Concierge provides:
- 24/7 availability
- Hyper-personalization for each interaction
- Expanded customer service options, allowing brands to extent their support channels to SMS
Attentive has improved Concierge by leveraging its training on more than 1.4 trillion customer data points from more than 40 billion SMS messages, it says.
The company cites its own research showing that over 87% of consumers want to connect with a brand via SMS for product or checkout-related questions.
“Marketers are constantly being asked to do more with less while at the same time consumer demands are only increasing,” Long adds.
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