Tag Archives: Supervisors

Helping New Supervisors and Managers Achieve “Flow”

Eric DouglasSeptember 21, 2015 Why is the concept of “flow” important? The reason is simple. People who are in a state of flow do their jobs better. They show a high level of focused attention and intrinsic satisfaction. As a result, they are both happier and more effective. According to the author Mihály Csíkszentmihályi (“Flow: The … Continue reading Helping New Supervisors and Managers Achieve “Flow”

How Adaptability Leads to Leadership for Contact Center Supervisors

Daniel JamesSeptember 14, 2015 There’s no shortage of paramount personality traits to seek out in your contact center supervisors, and chief among those is leadership. And leadership is a fluid quality in a person – just typing “what makes a good leader” into Google can yield thousands of articles, all with different bits of advice … Continue reading How Adaptability Leads to Leadership for Contact Center Supervisors