Instacart offers 30-minute deliveries in some US cities Chicago, LA and San Francisco are some of the metros where the option is available. I. Bonifacic @igorbonifacic Instacart For those situations where even a well-stocked pantry can’t get you out of a bind, Instacart is introducing a new priority delivery option. Starting today in more … Continue reading Instacart’s ‘Big & Bulky’ service lets you order big and bulky items
8 Ways to Improve Your Customer Service Security Roman Shvydun / 15 Aug 2022 “I forgot my password. Please, help me. I have an urgent order — please!?!” Quite an innocent start that happens quite often in chats with your customer care agents, isn’t it? But that’s how undermining your customer service security may actually … Continue reading 8 Ways to Improve Your Customer Service Security
“Thursday Night Football” on Amazon’s CTV Prime Video will be company’s first time measuring live streaming ratings. Constantine von Hoffman on August 18, 2022 Nielsen got a big win this week when Amazon picked it to measure ratings of Prime Video’s “Thursday Night Football.” The three-year deal marks the first time a live streaming program … Continue reading Amazon decision to use Nielsen is big boost for beleaguered rating service
An NFT from Signal’s founder will look like a poop emoji when someone owns it Know what you’re getting into when you bid on an NFT. K. Holt @krisholt TBA via Getty Images Moxie Marlinspike, the founder of Signal, has created an NFT (non-fungible token) that mocks the entire concept of NFTs. “At my … Continue reading Great, there’s a buy now, pay later service for NFTs
By Chris Morris April 05, 2022 In a world where Bitcoin and GameStop stocks are rising and falling at a dizzying rate, it’s harder than ever for novice investors to figure out where to put their money—and in many cases, that’s keeping them out of the market entirely. David Hegarty, founder and CEO … Continue reading Playbook launches an investment service for Millennials and Gen Z
45% of responses require additional resources and can harm customer trust in the business. Constantine von Hoffman on April 11, 2022 Proactive customer service is generally very popular with consumers, one study by InContact found it had an 87% approval rate. This makes it very popular among marketers, who find it useful for increasing sales … Continue reading How to plan for problems with proactive customer service
Salesforce Unveils Service, Marketing Cloud Enhancements Driven By AI by Ray Schultz , April 6, 2022 Salesforce has debuted new features to its Service and Marketing Cloud platforms that it says can humanize the customer experience. Included is an enhancement that allows brands to shift from email open rates as a metric. The changes are … Continue reading Salesforce Unveils Service, Marketing Cloud Enhancements Driven By AI
Krishi Chowdary Last updated: 25 March 2022 Ever since the global pandemic brought remote working into the corporate sector, more and more businesses have realized the benefits of operating virtually through field service management software. By automating everyday business operations like dispatching workers to a field task, managing product inventory, scheduling projects, and communicating with … Continue reading Best Field Service Management Software : Top 10 For 2022
New Intercom Surveys and Switch aim at expanding the omnichannel service experience. Chris Wood on March 24, 2022 Today, customer engagement software company Intercom launched two new products – Surveys, a real-time insights tool, and Switch, a tool that transfers customers from a phone queue to Intercom’s Messenger support. They also announced a redesign of … Continue reading Intercom introduces new customer service and insights products
Goodway Group is first to join as partner. Chris Wood on March 22, 2022 Today, The Trade Desk announced the launch of a new certified service partner program, welcoming Goodway Group as the inaugural partner for the program. The aim of the program is to meet the needs of small and medium-sized businesses by allowing … Continue reading The Trade Desk launches certified service partner program for SMBs
