Tag Archives: Reply

“Please Do Not Reply to this Email,” But Do Comment!

Richard ShapiroAugust 6, 2015 Customers do not like to feel frustrated. Frustration is a leading cause of customer attrition. I get very frustrated when I receive a “PLEASE DO NOT REPLY TO THIS EMAIL”. If you don’t want me to respond, don’t send it. Many times these auto-responses are initiated when a new customer logs … Continue reading “Please Do Not Reply to this Email,” But Do Comment!