Tag Archives: Providing

Plane OK: Airlines Providing Preferential Service on Twitter

Anthony ThomasSeptember 8, 2015 Last month British Airways was caught up in a PR incident when a customer Tweeted that a request for a callback from their reservations department was granted to a UK celebrity, a service generally denied to customers. Some clear double standards from @British_Airways based on social status.. Really poor to see. pic.twitter.com/bAqtLVGk5a … Continue reading Plane OK: Airlines Providing Preferential Service on Twitter →

4 Tips For Providing Meaningful Rewards And Recognition

Corporate

Shawn HewatJune 15, 2015 I think that we can all agree that employee engagement is crucial to the success of a business. I recently saw a great diagram called the “Engagement-Profit Chain,” which outlines the business value of employee engagement. It looks something like this: As you can see, employee engagement has a direct impact … Continue reading 4 Tips For Providing Meaningful Rewards And Recognition →

Tips To Providing Great Customer Support Through Video

Customer Service

Matthew YeomanJune 13, 2015 Using video for online customer service helps you take something that’s traditionally a marketing channel and turns it into something that truly gives back to your customers. Not only will you be helping your current customers better understand your brand and products, but the right kind of video content will bring … Continue reading Tips To Providing Great Customer Support Through Video →

Onsite Blogging: The Key to Providing Your Site with Fresh Content

Blogging

Matthew SantosApril 5, 2015 Blogging is beneficial for multiple reasons: improving your website’s authority within your industry, providing answers to your visitor’s questions, and giving tips that help your visitors in various ways. If you currently have a fairly static website, aside from the blogging that you do, you should prioritize onsite blogging because it … Continue reading Onsite Blogging: The Key to Providing Your Site with Fresh Content →