Julia KarnaukhOctober 23, 2015 Recent studies predict that by 2016, 70% of high-performing companies will be using business process management platform to handle their processes. Moreover, industry’s experts report the shift of the CRM technologies towards processes and specifically to process-driven CRM. No longer traditional CRM is covering the needs of a rapidly changing business … Continue reading Process-Driven CRM vs. Traditional CRM: The Advantages at the Glance →