Tag Archives: must

Why Every New Website Launch Must Start With SEO

Sally Newman August 17, 2020 Years ago, websites were designed, built and then optimised for search but this divided approach simply doesn’t work in 2020. If you’re planning a new website launch, it is vital that you get SEO advice right from the moment you start thinking about it. Today’s search engines analyse the performance … Continue reading Why Every New Website Launch Must Start With SEO

Small Businesses Must Pivot to Succeed

Dana Salman July 16, 2020 There’s no doubt that the corona virus pandemic has been hard on small businesses. For example, a survey of 350 U.S. small businesses from different regions and industries, conducted by the Electronic Transactions Association and the Strawhecker Group, showed that 40% of business owners had temporarily or indefinitely closed operations … Continue reading Small Businesses Must Pivot to Succeed

Martech practitioners must leverage interdepartmental interactions

We participate in coalitions and teamwork to succeed, so technologists need to identify and foster interdepartmental collaborations to excel. Steve Petersen on July 6, 2020 Managing marketing technology doesn’t happen in a vacuum. As a hybrid specialty spanning both technical and business realms, practitioners interact with multiple departments other than marketing and IT during their … Continue reading Martech practitioners must leverage interdepartmental interactions

4 Qualities an Exponential Leader Must Embody

Paul Keijzer — May 8, 2020 Since I’ve written a lot on the subject of exponential leadership and exponential organizations, I often get asked about the difference between traditional leaders and exponential leaders. Well, there’s a very fine line between the two. And that line is defined by some qualities and traits that exponential leaders … Continue reading 4 Qualities an Exponential Leader Must Embody

Must Have Critical Competencies: Work from Home vs Brick & Mortar Service Representatives

Critical Competencies needed for work at home vs brick & Mortar Stores A widespread and ever-increasing trend within the contact center industry is to allow service representatives to handle customer contacts from the comfort of a home office. The growth of this virtual contact center workforce begs at least two questions: what are the key … Continue reading Must Have Critical Competencies: Work from Home vs Brick & Mortar Service Representatives