Tag Archives: Experience

Friction can make the customer experience more human

October 31, 2025 Friction can make the customer experience more human

How a new U.S.-flavored algorithm will alter the experience of TikTok

September 22, 2025 How a new U.S.-flavored algorithm will alter the experience of TikTok A rumored split between TikTok’s algorithm in the United States and the computer code running the app elsewhere could put off users—and destroy TikTok’s secret sauce. span>span]:whitespace-nowrap”>

Entain details new sportsbook features to enhance customer experience

Customer Experience

Entain details new sportsbook features to enhance customer experience Graeme Hanna Entain has unveiled a range of new features as part of its ‘product innovation strategy’ to enhance its betting offerings across the United States, the United Kingdom, and Brazil. The tools, aimed at improving the customer experience, include faster withdrawals, new BetBuilder technology, live … Continue reading Entain details new sportsbook features to enhance customer experience →

When AI makes customer experience feel personal

Customer Experience and AI

Great CX starts with purpose, not technology. Create smart, human-centered experiences by focusing on what really matters. Shiv Gupta on July 22, 2025 We’ve all felt the frustrating side of automation — irrelevant marketing emails, clunky digital workflows, or robotic customer service that leads you in circles. Too often, technology is used to reduce … Continue reading When AI makes customer experience feel personal →

Why Self-Hosted WordPress Is Still the Best CMS for SEO, Speed, and User Experience

WordPress

Why Self-Hosted WordPress Is Still the Best CMS for SEO, Speed, and User Experience John Medina Apr 30, 2025 Reliable. Scalable. Trusted. The Proven Leader in Website Platforms. There’s no shortage of content management systems vying for your attention, but when it comes to search performance, speed, and flexibility, nothing rivals the self-hosted … Continue reading Why Self-Hosted WordPress Is Still the Best CMS for SEO, Speed, and User Experience →

Are your CX metrics hurting your customer experience?

Customer Experience

Setting performance goals against CX metrics like NPS, CSAT or CES can backfire, demotivate employees and harm customer experiences. Raj Sivasubramanian on January 20, 2025 Metrics are a polarizing topic in customer experience. There are ongoing discussions about which CX metric is the best. Net Promoter Score (NPS) remains one of the most widely … Continue reading Are your CX metrics hurting your customer experience? →

Customer experience and brand: 2025 predictions

Customer Experience

Here’s how organizations will shift focus in the coming year to deliver more purposeful engagements that grow awareness, trust and revenue. Chris Wood on December 27, 2024 In the new year, customer experience will remain a high priority for marketers. The aim will be consistent with previous years — seamless omnichannel journeys that are … Continue reading Customer experience and brand: 2025 predictions →

Customer experience tools and strategies: 2025 Predictions

Customer Experience

Don’t expect a sea change. Keep delivering flexible, seamless experiences while considering these areas of improvement that will make an impact in 2025. Chris Wood on December 26, 2024 Customer experience faced serious challenges during the pandemic. Now, there’s no looking back. Customers want it all, and really there’s no excuse for them not … Continue reading Customer experience tools and strategies: 2025 Predictions →

Mitel makes customer experience Talkative

Customer Experience

U.K. longevity vendor Healthspan is leveraging Mitel’s AI virtual agent to resolve 90% of product queries. Kim Davis on December 11, 2024 “When you talk about AI, contact centers and customer experience, I think that’s the best use case to illustrate return on investment,” said Luiz Domingos. Every few seconds an agent saves in … Continue reading Mitel makes customer experience Talkative →

How to balance customer experience and returns in ecommerce

Customer Experience

With the right strategies, retailers can turn ecommerce returns into an opportunity for building lasting customer loyalty. Alicia Arnold on December 4, 2024 The boom in ecommerce has transformed how we shop, but it’s also brought a pressing challenge: managing product returns. Retailers must find the right balance between keeping customers satisfied and protecting their … Continue reading How to balance customer experience and returns in ecommerce →