Tag Archives: answer

The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

Amy Bennet June 23, 2021 For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. But doing it all in-house also comes with its challenges. The newest publication from the Ryan Strategic Advisory … Continue reading The 5 Biggest Challenges Facing In-House Contact Centers. Is Outsourcing the Answer?

The Product Launch Guide: 5 Questions to Answer Before Making the Leap

William Harris February 12, 2021 Launching a new product is anything but easy. Forty percent of new products fail, according to an article from The Journal of Product Innovation Management. This stat is worrisome, particularly for small ecommerce sellers. They are likely to have less capital to lose on failed products than larger businesses do. … Continue reading The Product Launch Guide: 5 Questions to Answer Before Making the Leap

Employee Ownership Risks: Don’t Let Them “Make Partner” Until You Answer These 19 Questions

Karl Sakas February 11, 2021 Employee ownership can be risky: Answer these 19 questions before you share equity During Executive Coaching, an agency owner asked me: “As we shift from ‘fun agency’ to more of a ‘professional firm,’ I wonder if we should establish some kind of structure for there to be Partners within the … Continue reading Employee Ownership Risks: Don’t Let Them “Make Partner” Until You Answer These 19 Questions

What is Scrum? The Answer to Your Company’s Productivity Woes

Jeff Previte — June 15, 2020 Workplace productivity fuels your business. But of course, it can also hinder your growth if your teams are struggling to get things done. There are so many factors that hurt employee productivity, including too many meetings, too much time reading emails, and a lack of processes. One of the … Continue reading What is Scrum? The Answer to Your Company’s Productivity Woes

Is there a right way to buy marketing technology? (Short answer: Yes!)

Selection teams should focus on their own user stories rather than generic vendor reference implementations. MarTech West speaker Tony Byrne will host a workshop on purchasing strategies April 15. Tony Byrne on March 5, 2020 In twenty years as an industry analyst evaluating martech vendor platforms, I’ve witnessed hundreds of enterprises try to make good … Continue reading Is there a right way to buy marketing technology? (Short answer: Yes!)