John Oechsle — July 3, 2018 Follow @hjoech — July 3, 2018 It’s time for small businesses to capitalize on their edge in agility It’s easy to think of small businesses as scrappy underdogs when they’re stacked up against the deep pockets of national and multinational competitors in their industry, but the truth is there … Continue reading It’s Time to Prioritize Adaptability in Your Small Business’s CRM
Daniel JamesSeptember 14, 2015 There’s no shortage of paramount personality traits to seek out in your contact center supervisors, and chief among those is leadership. And leadership is a fluid quality in a person – just typing “what makes a good leader” into Google can yield thousands of articles, all with different bits of advice … Continue reading How Adaptability Leads to Leadership for Contact Center Supervisors
