Category Archives: Trends

HR Technology Disruptions and Trends For the Industry

by Anthony Carranza December 7, 2015 Follow @anthonycarranzaDecember 7, 2015 What do United States (U.S) television series “The Office”, the American comic strip “Dilbert” and Israeli firm “The Human Resources Manager” all have in common? Aside from the very talented cast these media productions have they depict what is human resources (HR) with a twist. … Continue reading HR Technology Disruptions and Trends For the Industry

4 Trends to Help Drive More Purchases This Holiday Season

Columnist Andrew Waber digs into the results of a recent study that aims to give online marketers some insight into planning their holiday advertising strategies. Andrew Waber on September 16, 2015 at 11:26 am In 2014, consumers demonstrated striking differences in their online buying behavior during the holidays compared with the rest of the year … Continue reading 4 Trends to Help Drive More Purchases This Holiday Season

3 Customer Experience Trends To Watch For In 2015

John CrayFebruary 25, 2015 Improving customer service is obviously the main reason companies use omni-channel contact center applications, but what’s less obvious is how companies can create environments and offer services that truly enrich the customer experience. A look at three key trends shaping the contact center industry in 2015 is one way to see … Continue reading 3 Customer Experience Trends To Watch For In 2015