Shep Hyken January 8, 2021 Every year I write my customer service and customer experience (CX) predictions in my Forbes.com column. This year, I thought I would share a brief version of them with our Shepard Letter subscribers. So, here are my Top 10 Predictions for 2021: Customers continue to get smarter. This has led … Continue reading 2021 Top 10 Business Predictions
Tony Zambito January 1, 2021 The prevalent uncertainty of the COVID-19 pandemic in 2020 will remain and be a part of 2021. There is no getting around it. The inevitable surge of the winter months into spring of 2021 will make sure of that. While vaccines offer a pathway to an increase in business activity … Continue reading 5 Predictions For 2021
Graham Jones December 29, 2020 On Friday morning I was listening to a radio phone-in when the presenter said, “Please, no more calls about a Brexit deal…!” He then went on to say “We have no way of knowing what will or won’t be decided. There are a bunch of people locked in a room … Continue reading Can You Predict Your Future?
Ty Mezquita December 17, 2020 The Internal Revenue Service (IRS) announced this week that in January 2021 taxpayers can apply for an Identity Protection Personal Identification Number (IP PIN). This single-use code is designed to block identity thieves from fraudulently submitting a tax return in your name and collecting your tax refund! This is a … Continue reading IRS Pin Protection in 2021
Sammy Courtright November 29, 2020 Many people look at the New Year as an opportunity to make a fresh start in their lives with health, goals, and good intentions. However, companies can also do the same thing due to everything they have gone through in terms of adjusting to remote work in 2020. There’s a … Continue reading 5 Predictions for the Modern Workplace in 2021
Mobile email maybe an adaptation to what we’re already doing but make 2020 the year to move to a channel and platform-specific way of managing it. Len Shneyder on January 3, 2020 I’ve discussed how more than 50% of all email is opened on mobile devices. This is what you might call a “known known.” … Continue reading What you need to know about mobile engagement in 2020
Jennifer Spencer — January 23, 2017 Follow @jsstartuppr— January 23, 2017 As millennials begin to dominate the workforce and consumer market, the way our world looks at the products and services we buy has changed for the better. Today’s consumers are more careful, cautious and educated about where and with whom they spend their hard-earned … Continue reading 11 Expert CSR Predictions for 2017
Warren Knight — January 6, 2017 Follow @warrenknight— January 6, 2017 Did you know that there are 2.3 billion active social media users? Social Media is here, and it’s here to stay with 91% of retail brands using 2 or more social media channels to market their business. A new year is here, which means … Continue reading The Future of Social Media: 3 Predictions for 2017
Julie Chomiak — December 9, 2016 — December 9, 2016 The adoption and prominence of digital marketing has grown by leaps and bounds year after year. Through digital marketing, consumers have the world at their fingertips as physical barriers and limitations are have been significantly decreased. A global marketplace has been created, and businesses big … Continue reading The Top 10 Digital Marketing Predictions for 2017
by Lewis Adcock February 12, 2016 Follow @Lewis__AdcockFebruary 12, 2016 Local search was big in 2015, but it is set to get even bigger in 2016. Let’s face it – mobile users are on the rise and with the introduction of new connected wearable technologies and an increased focus on Google Now, Local search is … Continue reading Three Local Search Predictions for 2016
