Category Archives: Management Skills

How to Manage Employees Who Do Not Want to be Managed

Paul Keijzer June 27, 2020 For the most part, your team is great. You have built a workplace culture where people like to collaborate and share ideas. But there are some employees who are plain difficult to manage. From the brilliant loner who repels collaborating with other team members to the Mr. Know-it-all who thinks … Continue reading How to Manage Employees Who Do Not Want to be Managed →

Succession Issues? The Management Buy-out Solution

Management Skills

Ali Robertson — June 12, 2020 For many owners, the thought of selling their business is a painful one. After years of building up the business from scratch, it is a difficult decision to pass over the reins to someone else. Other than the obvious emotional issues around selling your business, there are numerous other … Continue reading Succession Issues? The Management Buy-out Solution →

Promoted From Peer to Leader? 4 Ways to Make a Smooth Transition

Management Skills

Paul Keijzer — June 12, 2020 Becoming the boss is an exciting transition, but it can be a tricky one – and if you’re making a move from being a peer to leader, just the thought of managing your office buddies can be nerve-wracking. This is because workplace friendships take a completely different turn when … Continue reading Promoted From Peer to Leader? 4 Ways to Make a Smooth Transition →

The High Cost of a Bad Manager

Management Skills

Kristin Zhivago — May 15, 2020 There are good managers and there are bad managers. People working for managers know perfectly well which type of manager they are working for, usually within the first couple of days. Too many people end up putting up with the bad manager, for too long, for what seem like … Continue reading The High Cost of a Bad Manager →

Managing Work Stress in a Changing World

Management Skills

Bobi Seredich — May 15, 2020 These last few months have shown us how quickly our world can change. The ability to be adaptable and flexible has taken on a new perspective. Information, plans, teams, and customers have shifted at a dizzying pace, accompanied by a higher level of fear and anxiety. Managing work stress … Continue reading Managing Work Stress in a Changing World →

Complaining is Bad for Your Company, According to Science

Management Skills

Albert Costill — April 23, 2020 We’re all guilty of complaining from time-to-time. And, in some situations, that’s not a bad thing. “Complaining allows us to achieve desired outcomes such as sympathy and attention,” says Robin Kowalski, a psychology professor at Clemson University. “The truth is, everybody does it.” But, the constant complaining. No one … Continue reading Complaining is Bad for Your Company, According to Science →

Insights from a First-time CEO

Management Skills

Aaron Burcell — April 1, 2020 I am a Silicon Valley veteran, and I’ve been around more blocks than I care to admit. I’ve spent the past 20-something years growing video start-ups. And now, I am the CEO of a venture-backed startup that helps businesses gather customer insights informing product development, UX design and go-to-market … Continue reading Insights from a First-time CEO →

The Path to Becoming the Most Important Member of the Executive Team

Management Skills

Chris Hicken — March 14, 2020 Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They are kind, optimistic, helpful, and they take really good care of customers. Want to have a beer with someone after work? Definitely invite someone from CS. Success leaders usually manage more revenue … Continue reading The Path to Becoming the Most Important Member of the Executive Team →

What’s More Important: Fame or Authority?

Management Skills

Tom Martin — February 18, 2020 Before we can answer that, we must define the difference between these two similar but decidedly different adjectives. Personally, I believe the difference between fame and authority is really quite simple. Famous people are known but authoritative people are followed. And let me be clear when I say the … Continue reading What’s More Important: Fame or Authority? →

Micromanaging Kills Motivation

Management Skills

Albert Costill — February 18, 2020 I’ll never forget the second job I ever had. Not because it was awesome or even terrible. It’s because of my boss. Sadly, no, this wasn’t a mentor or someone who showed me the ropes. This person was a micromanager and they drove me absolutely bonkers.I would be hard … Continue reading Micromanaging Kills Motivation →