Jeannie Walters — October 24, 2018 Follow @jeanniecw — October 24, 2018 Thanks to a fun report from CCW, Customer Contact Week, and some clever customer experience pros (and prose – ha ha,) there is a discussion around leadership buzzwords we should have. According to the report, the list of buzzwords is growing. And I … Continue reading 3 Leadership Buzzwords that Exist for the Best Reasons
Rick Lepsinger — October 17, 2018 Follow @onpoint_llc — October 17, 2018 Today’s organizations understand the value of effective leadership. The numbers speak for themselves, as companies with top-tier leadership outperform the competition in terms of business performance metrics like profitability, innovation, and retention rates. No one questions that good leadership is critical to driving … Continue reading How to Drive Business Results in Your Team Through Leadership
Bob Van Rossum — October 15, 2018 Follow @BobVR — October 15, 2018 Walk into the MarketPro offices on any given morning and you’ll that see we are big fans of Starbucks. So, we found it interesting that in an internal letter sent to employees, CEO Kevin Johnson stated that Starbucks would be making major … Continue reading 4 Ways CMOs Can Avoid the Dangers of Complacent Leadership
Paul Keijzer — August 25, 2018 Follow @Paul_Keijzer — August 25, 2018 qimono / Pixabay There are several books out there that’ll help you understand what leadership means, what it’s all about, what defines it, and how you can develop your leadership skills. There are even more blogs and articles that can provide you a … Continue reading 4 Ultimate Ways To Define Your Leadership
Rick Lepsinger — August 14, 2018 Follow @onpoint_llc — August 14, 2018 ar130405 / Pixabay Organizations invest a great deal of time, effort, and money into their leadership development programs. It stands to reason, then, that they would like to know whether or not these programs are actually functioning as intended. Ongoing evaluation and reassessment … Continue reading How to Tell if Your Leadership Development Programs Are Working
Rick Lepsinger — July 30, 2018 Follow @onpoint_llc — July 30, 2018 Frantichek / Pixabay Effective training and development programs can greatly benefit an organization, leading to higher levels of employee engagement and reduced turnover rates. Although these programs have historically been among the first items to be cut in difficult times, training budgets have … Continue reading Boost Leadership Development With Corporate Training Programs
Richard Nongard — July 24, 2018 Follow @nongard1 — July 24, 2018 Dee sat in her office tensely biting her pencil. As the new sales manager, she was feeling a combination of anger, and overwhelming confusion as she learned that one of the newest, but potentially larger clients she had worked to obtain was backing … Continue reading A Powerful Lesson in Leadership Empathy
Darleen DeRosa — July 10, 2018 Follow @onpoint_llc — July 10, 2018 FirmBee / Pixabay One of the most enduring myths about leadership is the notion that leaders are born rather than made. This kind of thinking tends to mistake certain personality traits for essential leadership qualities and falls into the trap of believing that … Continue reading Leadership Development Made Easy Through E-Learning
Rick Lepsinger — May 3, 2018 Follow @onpoint_llc — May 3, 2018 Tumisu / Pixabay It’s well-known that effective leadership is crucial for success at all levels of an organization. In fact, past data from the CEB Corporate Leadership Council shows that companies with top-tier leadership teams outperform others by nearly 19%. Weak or below-average … Continue reading The 4 Most Common Leadership Training Mistakes
Rick Lepsinger — April 21, 2018 Follow @onpoint_llc — April 21, 2018 The modern workplace is vastly different from what it once was. Today, organizations of all sizes and industries face increasingly globalized markets, remotely-located employees/teams, and the need for cross-disciplinary teams. To meet the demands of customers, it is imperative to have agile leaders … Continue reading The 6 Things You Need To Make Leadership Development Effective
