Brooke B. Sellas — July 25, 2017 Follow @madSMscientist — July 25, 2017 Deleting negative reviews is something we talk about so often with our clients at B Squared Media, that we actually created client education materials around the subject. Knowing that review counts and scores are factored into Google’s local search ranking, what do … Continue reading Here’s The Skinny On Deleting Negative Reviews
Rick Goodman — July 10, 2017 Follow @DrRickGoodman — July 10, 2017 geralt / Pixabay I’ve been a motivational speaker for a number of years now, and I have to say: So far, I’ve not met many people who actually like receiving negative feedback. It can be truthful, and it can be necessary, but that … Continue reading How to Give Negative Feedback (That Actually Gets Results)
By Andrea Moxham June 26th, 2017 We’re all influenced by online product reviews, whether they’re positive or negative. 61% of customers read online reviews before making a purchase decision. They help eliminate doubt among potential customers and also play a role in your search engine rank by creating new content for spiders to crawl. … Continue reading How to Get More Positive Customer Reviews [Without Being Annoying]
Dave Brock — June 23, 2017 Follow @davidabrock— June 23, 2017 We know feedback is important to our own personal development. It’s how we learn and grow, it’s how we improve. All high performers (or aspiring high performers) are constantly looking for feedback. Our people need feedback as well. But too often we get feedback … Continue reading Getting Feedback Wrong
Brent Morrison — June 20, 2017 — June 20, 2017 When you’re creating a new brand, capturing a client’s design feedback is critical to the process. In most cases, clients will want to make changes or see additional concepts. Understanding your client’s needs and asking the right questions is a skill set you can actively … Continue reading Get More Constructive Design Feedback from Clients
Michael Heller — June 8, 2017 — June 8, 2017 geralt / Pixabay Your job title may not be “teacher,” but if you think teaching isn’t a critical part of managing employees, you need to think again. Knowing how to instruct and guide your employees should be at the top of your list of priorities. … Continue reading The Magical Feedback Method Ivy League Experts Swear By
Dan Blacharski — May 8, 2017 Follow @Dan_Blacharski— May 8, 2017 One-way broadcast messaging continues to be the mainstay of Madison Avenue, but by itself, this type of marketing is far less effective than it once was. Consumers are much more empowered, and prefer being part of the conversation. While there is no denying that … Continue reading What To Do About Negative Reviews
Amelia Willson — April 29, 2017 Follow @amelioratethis— April 29, 2017 No one likes a bad review. Business is personal, whether we like it or not. And it’s especially personal when it’s your business. When someone leaves a bad review of your business online, it feels like a punch to the gut. While that initial … Continue reading 5 Ways Bad Reviews Are Good For Business
Natalie Brownell — April 8, 2017 — April 8, 2017 Did you know that people are two times more likely to share a negative interaction than a positive one? In the age of smartphones and social media, people are quick to tweet about your business when things go wrong. Luckily, a negative tweet doesn’t have … Continue reading How to Respond to Negative Feedback on Twitter
Brooke B. Sellas — April 7, 2017 Follow @madSMscientist— April 7, 2017 Have you looked at your Google Star rating or business reviews lately? If you see a big fat ZERO or see a low number of stars, this post is written just for you! Read on for our best processes for obtaining business reviews. … Continue reading How To Encourage Your Customers To Leave Business Reviews
