Brooke B. Sellas — April 7, 2017 Follow @madSMscientist— April 7, 2017 Have you looked at your Google Star rating or business reviews lately? If you see a big fat ZERO or see a low number of stars, this post is written just for you! Read on for our best processes for obtaining business reviews. … Continue reading How To Encourage Your Customers To Leave Business Reviews
Laura Donovan — March 30, 2017 Follow @thewordpro— March 30, 2017 The current climate of Social Media can be a bit hot as of late. Updates people feel very strongly about tend to draw some serious commenting, often not very pleasant. While most of the really nasty, negative comments are aimed at personal updates or … Continue reading 3 Tips for Handling Negative Comments Like a Social Pro
Irene McConnell — March 9, 2017 — March 9, 2017 Forget everything you know about giving performance feedback. For as long as it takes to read this post, throw your 360s, PIPs and feedback sandwiches out the window. Take a deep breath. Now, look in the mirror. (Figuratively or literally, your choice). Because guess what? … Continue reading How To Provide Negative Feedback To Employees.
Jana Barrett — March 8, 2017 Follow @_janabarrett— March 8, 2017 You’ve heard it before: It’s much cheaper to retain customers than it is to earn new ones. Data from a Harvard Business School study showed that increasing customer retention by just 5% can lead to a 25-95% increase in profits. But that’s not all. … Continue reading 3 Ways to Increase Retention with Customer Feedback
David Little — March 7, 2017 — March 7, 2017 If you want to grow your bank by acting on individual customer feedback, your success depends upon a fundamental principle—you have to engage and encourage customers to provide feedback. In this regard, we advise our clients to follow the five tenets listed below. Take note … Continue reading Designing a Customer Feedback Survey That Helps You and Doesn’t Annoy Customers
There’s no denying the value of customer feedback. Columnist Loretta Jones shares three tips to make sure you’re getting the most out of your customer feedback programs. Loretta Jones on February 27, 2017 Customer feedback is important. Period. It’s useful for everything from employee training to product improvements to marketing. There’s no denying its … Continue reading Take your customers off mute: 3 tips for customer feedback
Scott Jeffrey — February 24, 2017 — February 24, 2017 A coach stands on the sidelines, peering over all of his players in movement. When he sees a player doing something suboptimal, he pulls that player aside to offer feedback. The coach’s objective is to improve the performance of his players. He sees things the … Continue reading How to Give Effective Feedback to Influence Positive Change
George Ward — January 17, 2017 Follow @ShopMktgGeorge— January 17, 2017 Despite scare mongering that the store is dead, ecommerce still only accounted for 8.4% of total retail sales for the third quarter of 2016. While this figure is continually increasing and it’s difficult to argue that digital has not just transformed how your customers … Continue reading 6 Ways to Gain Buy-In for In-Store VoC Feedback
Michael Heller — January 10, 2017 — January 10, 2017 We know the drill, you’re a manager with tons of daily and weekly tasks. You already have so much on your plate that the thought of adding one more thing seems a little insane. Meanwhile, you keep hearing about this “ongoing feedback” thing. Would it … Continue reading 3 Ways Ongoing Feedback Pads Your Bottom Line
Carol Stephen — December 29, 2016 Follow @Carol_Stephen— December 29, 2016 How to Engage on Social Media: Facebook Why Facebook? Love it or hate it, Facebook is big and impossible to ignore. It’s not the elephant or the room, it’s the elephant AND the room! At over one billion users, Facebook is the most popular … Continue reading How to Engage on Social Media: Facebook
