Category Archives: Customer Engagement

3 Practical Ways Buyer Personas Can Increase Customer Engagement

Triniti BurtonAugust 16, 2015 A couple months ago we kicked off our website redesign by taking a deep dive into our customer personas. We started this work last year and had some fairly defined personas in place, but a good marketing strategy is ever-evolving. There were a year’s worth of insights and customer feedback that … Continue reading 3 Practical Ways Buyer Personas Can Increase Customer Engagement →

Reignite the Fire with Inactive Customers

VerticalResponseJuly 16, 2015 Whether you’re completing a brand overhaul or launching a new product, you should always have a reactivation email campaign working to win back old customers and keep them engaged. As John Russell, President of Harley-Davidson, once said: ‘The more you engage with customers, the clearer things become and the easier it is to determine … Continue reading Reignite the Fire with Inactive Customers →

Webinar Benchmarks – Audiences and Engagement Keep Growing

Jayesh SahasiJuly 14, 2015 Webinars have never been a more important tool for marketers, and we’re pleased to announce that the 2015 edition of ON24’s annual Webinar Benchmarks Report is “hot off the presses.” The benchmarks report analyzes key trends that we’ve observed in ON24 customer webinars over the last year while pointing the way … Continue reading Webinar Benchmarks – Audiences and Engagement Keep Growing →

Engaging Through Mobile – The Rise Of Enriched Data and Tailored Ad Formats

Simon BaileyJuly 9, 2015 As mobile usage overtakes desktop, mobile advertising is now undoubtedly the most efficient and effective way to target your existing customers and new prospects whenever and wherever they are. But how do this most effectively? Engagement must now be engineered through the use of programmatic tools and programmatic advertising through private … Continue reading Engaging Through Mobile – The Rise Of Enriched Data and Tailored Ad Formats →