Category Archives: Content Management Tools

What is a CDP and how does it give marketers the coveted ‘single view’ of their customers?

Customer data platforms give marketers control over data collection, segmentation and orchestration through out-of-the-box integrations that rarely require IT or developer involvement. Pamela Parker on January 17, 2023 Customer data platforms (CDP) are marketer-managed systems designed to collect customer data from all sources, normalize it and build unique, unified profiles of each individual customer. The … Continue reading What is a CDP and how does it give marketers the coveted ‘single view’ of their customers? →

5 ways to find standout CMO candidates

Content Management Tools

The CMO hiring process can be challenging for both candidates and selection committees. Here are some insights to help you get ahead. Anand Thaker on January 6, 2023 While evaluating a short list of CMO candidates, I noticed something interesting. On paper, each candidate had similar experiences and appeared to fit well. Yet, when we … Continue reading 5 ways to find standout CMO candidates →

4 tips for a great CDP implementation

Content Management Tools

Implementing a customer data platform? Here are seemingly insignificant integration points you need to keep an eye on. Amanda Cardona on November 23, 2022 If you’re reading this article, you’ve probably heard that customer data platforms (CDPs) have many benefits to offer. Among them is the ability to monitor site traffic, then “stitch” or connect … Continue reading 4 tips for a great CDP implementation →

How to ID and organize data with a new CDP

Content Management Tools

To get the most out of your CDP, make sure the customer journey and your company’s internal infrastructure are aligned. Chris Wood on October 11, 2022 When implementing a new CDP, companies need a practical plan to identify and organize the data ingested into it. “The CDP is great, but it’s not magic,” said Amanda … Continue reading How to ID and organize data with a new CDP →

How CDPs transform donor experience for a nonprofit organization

Content Management Tools

Data and customer experience overhauls are part of the roadmap for World Vision as they adapt to digital giving. Chris Wood on August 16, 2022 When Christian humanitarian organization World Vision wanted to improve their donor experience, they knew getting a CDP was key. “To do this work well, we need to identify prospective donors … Continue reading How CDPs transform donor experience for a nonprofit organization →

It’s time for CMOs to talk business

Content Management Tools

CMOs are marketing-minded already. Today they need to be business-minded above all. Teresa Barreira on August 15, 2022 I recently celebrated my four-year anniversary as Chief Marketing Officer at the global digital consultancy Publicis Sapient. According to many surveys, this milestone means I’m on borrowed time – and have been for some time. Median tenure … Continue reading It’s time for CMOs to talk business →

A Guide to Content Moderation, Types, and Tools

Content Management Tools

A Guide to Content Moderation, Types, and Tools Pramod Kumar / 02 Aug 2022 Digital space is highly influenced by user-generated content — as we all can see an unimaginable volume of text, images, and video shared on multiple social media and other online platforms/websites. With numerous social media platforms, forums, websites, and other online … Continue reading A Guide to Content Moderation, Types, and Tools →

Prepare for CDP implementation using a template for use cases

Content Management Tools

Sharpen focus during the consideration phase by organizing the tasks and goals that a new CDP can deliver on. Greg Krehbiel on May 12, 2022 When considering a customer data platform, many people ask questions like: How do I pick the right one? Do I need a data lake along with a CDP? How much … Continue reading Prepare for CDP implementation using a template for use cases →

How to ensure the success of your CDP initiative

Content Management Tools

Before you engage with a CDP vendor, performing some due diligence upfront will make the evaluation process less painful. Gene De Libero on April 22, 2022 Vendors, analysts, and industry trades have heralded the Customer Data Platform (CDP) as a panacea for the seemingly impossible task of collecting and unifying data from disparate, unconnected online … Continue reading How to ensure the success of your CDP initiative →

The right way to select a CDP

Content Management Tools

Understand the marketplace. Understand your architecture. And don’t forget to negotiate. Tony Byrne on April 13, 2022 At Real Story Group, we’ve been evaluating customer data platform (CDP) technology on behalf of enterprise buyers for more than four years now. Initially, we saw a wave of early adopters making hasty decisions both to license this … Continue reading The right way to select a CDP →