Struggling to decode survey free-text responses? Youāre not alone. Discover how AI tools like Gemini turn chaos into clarity ā without extra cost. Milton Hwang on July 2, 2025 When it comes to data, marketers have focused primarily on the quality of the structured data in their CRM and marketing automation platforms over the … Continue reading Using AI to build a DIY customer sentiment analysis solution
At Pegaworld, the company showcased AI-powered tools to simplify how enterprises automate work, build applications and upgrade outdated systems. Constantine von Hoffman on June 2, 2025 Pegasystems kicked off the Pegaworld user fest today by announcing a range of AI-powered tools designed to simplify how enterprises automate work, build applications and upgrade outdated systems. … Continue reading Pegasystems unveils agentic coordination solution
February 11, 2025 Tiny homes: A big solution for disaster recovery This growing industry can aid those suffering from recent fires by providing affordable, quickly-built, and sustainable housing. BY Gene Eidelman Small dwelling units are booming as solutions for affordable housing, camping, and glamping. But of most interest, at present, is the opportunity this category provides … Continue reading Tiny homes: A big solution for disaster recovery
At NRF, SAP announced a new loyalty management solution, an AI agent shopping assistant and ERP designed for retailers. Kim Davis on January 9, 2025 A new loyalty management solution aimed at retailers and CPG brands will be released by SAP in the second half of 2025. The company also entered the agentic space … Continue reading SAP to launch loyalty management solution for retailers
Platform has personas for marketing, sales and service, as well as four bots and more than 80 other new features. Constantine von Hoffman on September 18, 2024 HubSpot opened its Inbound conference today by unveiling Breeze, the AI powering its customer platform. āUntil now, we havenāt seen a complete AI solution for businesses,ā said … Continue reading HubSpot unveils Breeze, its ācomplete AI solutionā
Do you have all the data you need? If you don’t, here are the issues to look at when picking a data enrichment provider. Constantine von Hoffman on August 20, 2024 The focus of most B2B companies is developing products and services customers need. Selling them requires detailed customer information. It falls on marketing … Continue reading How to choose a data enrichment solution
August 19, 2024 Remote workers are lonely, but returning to the office isnāt the solution Rohshann Pilla, President of Aquent Talent offers three steps leaders can take to help remote and hybrid workers feel less lonely BY Rohshann Pilla A recent Gallup poll found that 1 in 5 workers worldwide feel lonely. This number is even … Continue reading Remote workers are lonely, but returning to the office isnāt the solution
Identity resolution plays an important role in proving RMN value while remaining transparent and privacy-compliant. Chris Wood on August 1, 2024 This week, Experian announced a solution for retail media networks (RMNs) to improve the ability to identify customers within its network, help advertisers reach these customers and measure a campaignās impact. Additionally, it is … Continue reading Experian rolls out retail media network solution
With SAP stitching generative AI throughout its enterprise platform, it also had some announcements of interest to CX professionals. Kim Davis on June 4, 2024 Although itās hardly surprising that SAPās CX offering now includes an AI toolkit, the announcement could almost have been lost in the tidal wave of business AI announcements pouring … Continue reading SAP unveils new CX AI toolkit, consumer insights solution
Ride-hailing app Curb launches Curb Journey Connect, allowing advertisers to plug into mobile and in-cab screens in over 40 U.S. markets. Chris Wood on May 8, 2024 Today, Curb, a ride-hailing app for licensed taxis, announced Curb Journey Connect (CJC), which allows advertisers to execute cross-channel campaigns on mobile and in-cab screens. The new … Continue reading Curb introduces one-stop advertising solution
