When customers flooded the help site, a change was necessary so that marketers could keep up with demand. Chris Wood on October 20, 2021 “Our goal has always been to meet Samsung customers where they are, and offer services that are most convenient for them,” said Scott Messina, Director of Search and Design Strategy at … Continue reading How Samsung transformed their customer experience with a new support site search
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Apple, Samsung, Google Race For Mobile Payments
Apple, Samsung, Google Race For Mobile Payments by Chuck Martin, Staff Writer, February 15, 2017 Mobile payments are growing significantly around the world, but that doesn’t mean there is a clear winning payments provider. Much like making purchases on the Web naturally evolved to making purchases via mobile websites, the behavior of paying for things … Continue reading Apple, Samsung, Google Race For Mobile Payments
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