Shep Hyken — January 1, 2020 Follow @Hyken I’m going to break away from my typical articles about customer service and experience and get personal. It’s that time of year when we make New Year’s resolutions that, while well-intentioned, we quickly fall short of and often forget in a very short time. Personal goals about … Continue reading New Year’s Reflections: Celebrate Your Accomplishments
Thomas O’Shaughnessy — April 11, 2017 — April 11, 2017 Being in the SEO world, you’re bound to run into a traffic drop at some point in your career. We’re in a volatile industry with differing opinions and, unfortunately, lots of misinformation. There are disagreements ranging from what defines “duplicate content” to what the latest … Continue reading Recovering from a Major Traffic Drop: Reflections on SSL Redirects and Hacked Content Issues
Dave Brock — November 29, 2016 Follow @davidabrock— November 29, 2016 I have lots of different conversations with sales executives. They cover any number of issues: “Dave, how do I get our people to use the sales process?” “My people aren’t using the tools we provide them….” “We need to be more customer focused….” “We … Continue reading Organizations Are Reflections of Leaders’ Priorities
Ingrid EwenJune 30, 2015 Most of us use social media on a daily basis. Facebook keeps us connected to family and friends, Twitter is our go-to news source, Instagram lets us share the photos and images we love… so do we really need a designated Social Media Day? Mashable said yes and declared the 30th … Continue reading Social Media Day Reflections: Social Media Trends Throughout 2015
