Tag Archives: Orchestra

Beyond the martech stack: It takes an orchestra to solve the customer experience

The vision of a customer-focused single entity is becoming the Holy Grail for brands. Barry Levine on June 5, 2017   If you look at what many vendors are saying these days, it’s all about customer experience. Adobe, Salesforce and Sprinklr, for instance, have redefined their identities in that direction. But reorientation is not enough, … Continue reading Beyond the martech stack: It takes an orchestra to solve the customer experience