Humana Digital Enterprise Vice President Jeff Reid shares the organizational transformation that supported a doubling of a key NPS metric in a Q&A with contributors Nadine Dietz and Erica Seidel. Nadine Dietz & Erica Seidel on October 24, 2016   If you were recruited to lead a digital transformation for one of the most complex … Continue reading Organizing for simplicity: An inside look at Humana’s digital transformation →