Tag Archives: complaining

Complaining is Bad for Your Company, According to Science

Albert Costill — April 23, 2020 We’re all guilty of complaining from time-to-time. And, in some situations, that’s not a bad thing. “Complaining allows us to achieve desired outcomes such as sympathy and attention,” says Robin Kowalski, a psychology professor at Clemson University. “The truth is, everybody does it.” But, the constant complaining. No one … Continue reading Complaining is Bad for Your Company, According to Science →

Complaining Customers And Social Media: How To Make Them Happy Again

Customer Service

Sue ReynoldsJuly 23, 2015 Listening for and responding to customer complaints is critical for your brand’s reputation. Dealing with customer complaints as they arise is an important part of maintaining your brand’s reputation. Consumers are twice as likely to share a bad customer service experience than they are to share a positive one, according to … Continue reading Complaining Customers And Social Media: How To Make Them Happy Again →