Liz Kislik — April 17, 2020 During my recent interview for the Human Impact podcast, Ed Andrews made the point that while “most people’s technical skills are reasonably strong, it’s their ‘human skills’ that are lacking.” A crisis period may be the toughest time to try to create positive change. Not only is it hard … Continue reading How Can Leaders Behave Better in the Midst of a Crisis?
Jeff Furst — February 18, 2020 Recently I spoke at a British Columbia Contact Centre Association Learning Event. During the discussion, one of the attendees asked “how do you hire a candidate that will behave like other top performers in the contact center.” In this person’s organization, the selection process relies only on interviews. To … Continue reading How Do I Hire Job Candidates Who Will Behave Like My Top Performers?
Roee Ganot — November 10, 2016 Follow @RoeeGanot— November 10, 2016 So much of your marketing work is trying to figure out how to reach people online and get them to react to or engage with your content. You do focus groups, study the market, narrow your demographic, and do anything else you can do … Continue reading How Do Users Really Behave Online?
