Tag Archives: Avoid

4 Mistakes to Avoid When Integrating Systems into Your Tech Stack

Brent Worley December 22, 2020 If your organization is working with multiple tech platforms, integrating those systems will provide better insights into the full picture of how your business is performing. However, integrating systems often involves a project that can be lengthy and costly. Here are a few areas where tech stack integration project mistakes … Continue reading 4 Mistakes to Avoid When Integrating Systems into Your Tech Stack

How to Avoid Scheduling Snafus as Holiday PTO Requests Flood in (While Still Caring for Your Team)

Ellen Christenberry November 13, 2020 For many companies, the holidays mean extra days off and hours spent with friends and family. For others, it’s the busiest time of the year. Hiring and training seasonal workers ramps up and everything is go,go,go. In fact, many contact centers see up to 10x the typical call volume during … Continue reading How to Avoid Scheduling Snafus as Holiday PTO Requests Flood in (While Still Caring for Your Team)