Category Archives: Team Management

A Simple Method to Boost Your Support Team’s Productivity

Varun Tyagi — October 9, 2019 Let’s face it – it’s easy for anxiety and boredom to creep into any job, including customer support. Listening to customers’ rants, complaints, and arguments incessantly can be a challenging exercise. Not to mention the equally daunting and exhausting task of following-up and responding to one angry customer after … Continue reading A Simple Method to Boost Your Support Team’s Productivity

Maximizing the Benefits of Cross-Functional Teams

Rick Lepsinger — September 17, 2019 Follow @onpoint_llc — September 17, 2019 rawpixel / Pixabay Although many organizations still operate in terms of distinctly siloed functions, the trend toward flattened, more distributed structures is accelerating. Cross-functional teams play an important role in facilitating that transition, serving as an intermediary between the hierarchical decision-making practices of … Continue reading Maximizing the Benefits of Cross-Functional Teams

6 Tips for Managers Who Want to Build High Impact, Happy Teams and Thriving Organizations

Sarah Deane — September 13, 2019 Follow @effectUX — September 13, 2019 The leadership gap continues to plague organizations globally, with the average organization losing over $ 1 million per year, and experiencing lower levels of productivity and engagement, due to less-than-optimal leadership practices. The impact is being felt at all levels with a high … Continue reading 6 Tips for Managers Who Want to Build High Impact, Happy Teams and Thriving Organizations