by John Boudreau June 22, 2016 Follow @johnhboudreauJune 22, 2016 Much of my reading lately and experience is highlighting two important facts about employee goals: (1) In order for employees to be happy, their goals need to be clear and they MUST understand how their performance is measured (2) Many companies still struggle with employee … Continue reading How To Set Employee Goals That Drive Results
by Cindy Grimm May 17, 2016May 17, 2016 In today’s fast moving and demanding marketplace, front-line employees must be equipped to handle customer requests in a more nimble, knowledgeable, and engaging manner. Simply checking the box and “processing” requests isn’t enough to keep customers happy. Engagement–being able to connect at a more emotional level–is proving … Continue reading Coaching to Behaviors to Drive Metrics
by Annette Gleneicki April 26, 2016 Follow @annettefranzApril 26, 2016 by Annette Gleneicki April 26, 2016 Follow @annettefranzApril 26, 2016 Have you put the spotlight on the employee experience at your company? I’ve written many times about the importance of the employee experience, both on its own with regard to retention and performance and with … Continue reading The Business Case for a Great Employee Experience
by Personal Branding Blog April 6, 2016April 6, 2016 As CEO’s, we’ve all been there right? One day, your employees are performing at their peak, and then the next, they won’t even lift a finger. You don’t want to bring down the hammer, because that might decrease productivity and encourage rebellion. So, seriously, what do … Continue reading 5 Rules to Follow When Dealing with Lazy Employees
by Paul Keijzer March 29, 2016 Follow @Paul_KeijzerMarch 29, 2016 You probably thought you were able to treat employees fairly as a leader. And then the penny dropped. It probably happened when a specific experience came into focus and you were able to synthesize a whole new meaning from it. For me, one of these … Continue reading How to Treat Employees Fairly in the Workplace
by Warren Tanner March 12, 2016 Follow @warrentannerMarch 12, 2016 For high-performance organizations, there’s a strong link between employees who take ownership, having a culture of accountability, and having a high trust workplace. All three are critical to embed into the culture and values of an organization. Here are a couple key ways to accomplish … Continue reading How to Help Employees Take Ownership Over Their Work
by Kirk Dando February 25, 2016 Follow @kirkdandoFebruary 25, 2016 How do you handle it when you have a brilliant jerk (a high-performer with a bad attitude) on your team? A CEO recently asked me: “I have got somebody that’s a great performer. But they are just hard to be around. He doesn’t have a … Continue reading How to Handle a High-Peformer With a Bad Attitude
by Jacob Shriar February 23, 2016 Follow @jacobshriarFebruary 23, 2016 The one-on-one meeting is, in my opinion, the most important tool you have as a manager. It’s the best way for managers and their employees to discuss issues, develop a relationship, and make sure an employee’s goals are being met. In this guide, I’ll break … Continue reading A Step-By-Step Guide To Better One-On-Ones
by Annette Gleneicki January 15, 2016 Follow @annettefranzJanuary 15, 2016 A lot of elements comprise the employee experience. Many, ironically, start with the letter E. Last year, I wrote about some of the employee lingo that gets bandied about, often interchangeably – and, sadly, incorrectly so. For whatever reason, as I started writing today’s post, … Continue reading 12 Es Impacting Employee Experience
by Kirk Dando January 10, 2016January 10, 2016 Sometimes the most brilliant people in our companies are also jerks. What do you do about it? These employees may make the business a lot of money and/or perform well in their roles, but they can destroy a team. They might be the best salesperson you have, … Continue reading What To Do When A Top Performer Acts Like A Jerk
