Category Archives: Customer Data Platforms

CDP and customer experience: Best of the MarTechBot

See how the MarTechBot responds to a prompt and how the prompt can be improved. Today: CDPs and metrics for powering customer engagement. MarTechBot on August 12, 2024    Best of the MarTechBot showcases the MarTechBot’s responses to prompts submitted by readers. See more about how marketers are using MarTechBot here. The language model is based on content from … Continue reading CDP and customer experience: Best of the MarTechBot

Sourcing first-party data for a CDP: Best of the MarTechBot

See how the MarTechBot responds to a prompt and how the prompt can be improved. Today: how to source data for a new CDP. MarTechBot on July 1, 2024   Best of the MarTechBot showcases the MarTechBot’s responses to prompts submitted by readers. See more about how marketers are using MarTechBot here. The language model is based on content … Continue reading Sourcing first-party data for a CDP: Best of the MarTechBot

For CDPs, the ‘single customer record’ can be a distraction

A single customer record might not be the best approach for your customer data anyway. Greg Krehbiel on June 6, 2024   When you organize your data around “the customer,” you assume “the customer” has the same meaning for all your use cases. That’s not always a good assumption.  The general purpose of a customer … Continue reading For CDPs, the ‘single customer record’ can be a distraction

Maximizing martech’s impact: Insights from The CMO Survey

The report uncovers misalignments in how companies approach martech spending, implementation and integration. Ana Mourão on May 30, 2024   The latest edition of The CMO Survey shows contradictions which, in my view, hinder the realization of marketing technology benefits and ROI.  The CMO Survey is conducted biannually since 2008. The spring 2024 report includes … Continue reading Maximizing martech’s impact: Insights from The CMO Survey

Beyond the tech: Mastering customer data with a modern approach

Build a foundational “Customer 101” dataset and unleash its potential through enrichments and a data-driven learning cycle. Craig Howard on April 30, 2024   When many organizations contemplate the path forward for their martech stack, they quickly embrace a modern data stack as the foundation. They are anchored on a Cloud Data Warehouse and use … Continue reading Beyond the tech: Mastering customer data with a modern approach

Unifying first-party data using CDPs and other tools: Best of the MarTechBot

See how the MarTechBot responds to a prompt and how the prompt can be improved. Today: CDPs and other tools that help unify data. MarTechBot on April 29, 2024   Best of the MarTechBot showcases the MarTechBot’s responses to prompts submitted by readers. See more about how marketers are using MarTechBot here. The language model is based on content … Continue reading Unifying first-party data using CDPs and other tools: Best of the MarTechBot