Christiaan Verwijs — January 21, 2020 Liberating Structures are a collection of interaction patterns that allow you to unleash and involve everyone in a group — from extroverted to introverted and from leaders to followers. How do you change a complex system? This is the quintessential question facing the people eager to change systems — … Continue reading Change Organizational Systems with the Liberating Structure ‘Panarchy’
Veronica Krieg — January 10, 2020 More than 80% of CX professionals said they were starting or in the middle of a digital transformation project in 2019. And, the focal point for these transformative moves is improving customer experience. As disruptors and new competitors emerge in markets, companies continue to seek out ways to level … Continue reading A Guide to Change Management in Your Contact Center: 4 Strategies to Align People and Processes as You Move your Tech to the Cloud and Mature your Systems this Year
Daniel Burrus — December 24, 2019 Follow @DanielBurrus It is often assumed that people don’t like change, when in reality humans are born to instinctively love change. It’s why we take vacations and crave travel, because we want and need change. We must get out of our usual surroundings and witness something new in order … Continue reading Combat Unpredictable Change with Anticipation
Darleen DeRosa — December 15, 2019 Follow @onpoint_llc There’s no question that change is hard for any organization. Unfortunately, many change initiatives fail to achieve their goals. Overcoming resistance to change is usually high on the list of many leader’s concerns, which is understandable given that making any kind of change is next to impossible … Continue reading 5 Tips For Overcoming Resistance to Change
Liz Kislik — November 15, 2019 Follow @lizkislik About a month ago, I was interviewed by Jim Karrh, the consultant, coach, and discerning host of the podcast Manage Your Message. Jim recognizes that the way leaders manage their messaging makes a significant difference in their productivity and success. He’s a thoughtful interviewer, and we had … Continue reading This is How to Help Employees Commit to Change Initiatives
JoAnn Corley — November 7, 2019 Follow @joann corley Ever heard the phrase “change is hard’? I think there is a bit of a misunderstanding about that phrase. In reality there is a range of “change capabilities”. Depending on the context, change can be in an instant or permanent change can take time. I’ve learned … Continue reading 3 Undeniable Truths That Sabotage Change – Do You Recognize Them?
Karl Sakas — November 5, 2019 Follow @KarlSakas Don’t frustrate employees and clients with too continuous improvement at your agency. Continuous improvement helps you make your agency better—but be careful about trying to improve things too quickly. Why? You’ll frustrate your team—and your clients and prospects—because they’ll feel whipsawed as they try to keep up. … Continue reading Embrace Change… but Not TOO Continuous Improvement
Darleen DeRosa — September 4, 2019 Follow @onpoint_llc — September 4, 2019 Pexels / Pixabay Despite the amount of time and money that’s been invested in educating organizations and training leaders in the tools and skills to manage change, results have been uneven at best. OnPoint Consulting’s Execution Gap Survey of 935 leaders found that … Continue reading People Are Not the Problem: Eight Tips for Managing Change Successfully
John Parker Stewart — July 15, 2019 — July 15, 2019 Alexas_Fotos / Pixabay There are five steps that are universal in sustaining change. Whether it is an organizational change or a personal change, if you want it to be sustained, or permanent, you must follow every step. Step 1: Awareness If you want to … Continue reading The Five Steps of Sustained Change
Brian Basilico — July 1, 2019 Follow @bbasilico — July 1, 2019 There’s an old dad joke that goes, how do you eat an elephant? And the answer is, one bite at a time. But eating an elephant is a big job. And one of the things that we have to deal with in the … Continue reading How to Create Consistency in the Overwhelm of Change
