Category Archives: Business Development

The 70% Rule: How to Move Fast and Break Things (and Why you Should)

Taylor Nelson — November 3, 2016 Follow @TaylorNelsonLR— November 3, 2016 “Unless you are breaking stuff, you aren’t moving fast enough”— Mark Zuckerberg Zuckerberg’s line is the most well-known example of a common piece of advice on how to get ahead at work or how to get ahead in life more generally: “move fast.” There … Continue reading The 70% Rule: How to Move Fast and Break Things (and Why you Should)

Are You Using These Strategies for Business Growth?

Will Humphries — November 1, 2016 Follow @JustCallMeWill— November 1, 2016 Highly successful companies don’t rest on their laurels. Instead, they constantly look to the future and explore all possible channels for business growth. When we enter discussions with potential new clients, we discuss the best way to try to generate new business leads for … Continue reading Are You Using These Strategies for Business Growth?

5 Ways to ‘Grow Up’ Your Flat Structure

by Hossein Rahnama Follow @hosinuxOctober 25, 2016 Modern startup founders reject traditional hierarchies when structuring their companies. They want to run flat organizations that value collaboration and collective decision-making, but that’s hard to maintain once a company starts to grow. Online shoe retailer Zappos hit a speed bump when it renounced all management for a … Continue reading 5 Ways to ‘Grow Up’ Your Flat Structure

How to Deal with Disputes and Reconcile Chargebacks for Online Business

by Chase JonesOctober 22, 2016 The majority of sale transactions happen smoothly, working much like this: the sale is authorized by the customer’s card issuer, you ship the merchandise to them and get paid. Once in awhile, though, the customer may file a dispute, asking their credit card company to reverse the transaction. Why does … Continue reading How to Deal with Disputes and Reconcile Chargebacks for Online Business

How to Design the Optimal Business Intelligence Dashboard

by Annie Bustos Follow @TechBlocksOctober 22, 2016 The case for using business intelligence dashboards is pretty clear. BI platforms are intended to take large amounts of Big Data and turn it into easily digestible metrics that highlight successes or areas of improvement for a business. BI dashboards provide customized visual representations of data based on … Continue reading How to Design the Optimal Business Intelligence Dashboard

Comparing Internal CX and Syndicated Studies

by David EnsingOctober 16, 2016 From time to time, clients ask why their internal customer experience (CX) tracking programs appear to yield different results than independent third-party syndicated studies. In the automotive customer experience industry, the independent studies most clients ask about are the JD Power Sales Satisfaction Index (SSI) and Customer Service Index (CSI) … Continue reading Comparing Internal CX and Syndicated Studies