Category Archives: Artificial Intelligence

In a world of AI and digital shortcuts, humans crave human interaction

In today’s Soapbox, when it comes to customer service, businesses can’t forget the importance of human interaction. Greg Heist on September 18, 2019 With the ever-increasing cost of human capital and advances in chatbot technology, it’s tempting for corporations to cut corners when it comes to operational efficiencies. However, while AI was meant to be … Continue reading In a world of AI and digital shortcuts, humans crave human interaction →

Separating Hype from Reality: Exploring AI in IT Service Management

Artificial Intelligence

Hutch Morzaria — September 16, 2019 Follow @cxmaster — September 16, 2019 IT service teams have been under continuous pressure about two matters for quite some time now. On the one hand, they must to do more with less. On the other, they need to deliver superior customer service and reduce downtime. We have seen … Continue reading Separating Hype from Reality: Exploring AI in IT Service Management →

Artificial Intelligence: The Future of HR?

Artificial Intelligence

Declan Moloney — May 10, 2019 — May 10, 2019 You spot a new job advert you love the look of. You update your CV, double check your references and send it across. In rapid succession you find your CV being screened, your background being investigated and follow up questions being sent over. Is this … Continue reading Artificial Intelligence: The Future of HR? →

Should We Be Worried About AI? – AI and Marketing [Infographic]

Artificial Intelligence

Jomer Gregorio — May 4, 2019 Follow @JomerGregorio — May 4, 2019 Artificial Intelligence – simply known as AI, has been the talk of the town for quite a time now, yet a lot of marketers are still adamant about the idea that such technology can outdo them. However, as the technology advances, it seems … Continue reading Should We Be Worried About AI? – AI and Marketing [Infographic] →

AI-powered surveys: Hyped or helpful?

Artificial Intelligence

Some wonder if AI-powered surveys are over-hyped vaporware that legitimizes bad science. Here’s how they really work. Mark Szabo on April 17, 2019 For marketers with an interest in research, it’s a good time to start talking about AI-facilitated online surveys. What are those, exactly? They’re surveys that use machine learning to engage with respondents … Continue reading AI-powered surveys: Hyped or helpful? →

3 Facets of AI Explained

Artificial Intelligence

Maren Hogan — April 14, 2019 Follow @marenhogan — April 14, 2019 With artificial intelligence ruling the airwaves, there’s more than a little talk around what all the advancements could mean for professionals. This is especially true in an industry like recruiting, where processes have traditionally been very human-focused. AI offers answers to the numerous … Continue reading 3 Facets of AI Explained →

Three Ways To Think About Conversational Artificial Intelligence

Artificial Intelligence

Three Ways To Think About Conversational Artificial Intelligence by Marc Ferrentino , Op-Ed Contributor, April 1, 2019 If you’re running a business in 2019, you know consumers use a greater number and variety of technologies to search and find your information about your business. But few businesses understand how scattered their brand information is across … Continue reading Three Ways To Think About Conversational Artificial Intelligence →

Artificial Intelligence: Disruption or Opportunity?

Artificial Intelligence

Daniel Burrus — March 7, 2019 Follow @DanielBurrus — March 7, 2019 Artificial intelligence (AI), one of twenty core technologies I identified back in 1983 as the drivers of exponential economic value creation, has worked its way into our lives. From Amazon’s Alexa and Facebook’s M to Google’s Now and Apple’s Siri, AI is always … Continue reading Artificial Intelligence: Disruption or Opportunity? →

AI in Education: 5 Ways AI Is Changing the Game

Artificial Intelligence

AI in Education: 5 Ways AI Is Changing the Game According to an eSchool News report on AI in education, AI in the education sector is expected to grow by 47.5% through 2021. Although the classroom model hasn’t changed very much over the course of centuries, educators are always looking forward to embracing new technologies … Continue reading AI in Education: 5 Ways AI Is Changing the Game →

Riding the wave of AI: Is your marketing campaign as smart as it can be?

Artificial Intelligence

AI and machine learning are helping marketers in more ways than you can imagine. As 2019 gets underway and your marketing plan unfolds, you’ve probably set some goals for the coming year: We’re going to break down the data silos that keep us from understanding our customers. We’re going to improve our messaging relevance. We’re … Continue reading Riding the wave of AI: Is your marketing campaign as smart as it can be? →