Angela Hausman, PhD March 24, 2021 Having a business that is growing and expanding is both exciting and daunting at the same time. You face a lot of responsibility with many aspects of your business in flux, which creates uncertainty and risk. Part of this responsibility includes hiring a diverse workforce to support you in … Continue reading Hiring a Diverse Workforce: International and Domestic
Angela Hausman, PhD March 24, 2021 Building a collaborative workforce is one of the most critical steps you need for long-term survival. When you have employees pulling in opposing directions or segments of the company with different priorities, it slows the business down and makes progress almost impossible to achieve. Photo by fauxels from Pexels … Continue reading Building a Collaborative Workforce to Improve Business Performance
Daniel Burrus March 15, 2021 Artificial intelligence (A.I.), one of the 20 core technologies I identified back in 1983 as the drivers of exponential economic value creation, has started out simple. From Amazon’s Alexa, Siri on your iPhone, or proclaiming “hey, Google…” in your home, there are several small but impactful applications of A.I. that … Continue reading A.I. Requires Repositioning Your Workforce Rather Than Laying Them Off
Sumit Aneja January 20, 2021 As companies switch to long term remote work in light of the pandemic, working from home has been quite an adjustment for employees. Most businesses today are facing this question – how to improve digital employee experience & sustain the productivity of remote employees? Reimagining your workforce Businesses need to … Continue reading The Role of Digital Employee Experience in Productivity of the Remote Workforce
Thomas Griffin November 6, 2020 Feeling connected as a team while doing remote work is a challenging task. However, staying in touch with your organization and the people in it is critical for employee morale. The upcoming holiday season could make the lack of real-life connection even more evident than before since we can’t have … Continue reading 4 Ways to Create Holiday Fun For Your Remote Workforce
Tad Mitchell October 6, 2020 To some degree, employees working from home is here to stay for the foreseeable future. As leadership teams move on from the initial concerns of VPN connections and transitioning in-person meetings to video, another question presents itself: how do we maintain our collaboration and company culture with a remote workforce … Continue reading 5 Ways to Build Company Culture with a Remote Workforce
Laura Krajewski July 6, 2020 We’ve all been there. You get an email from someone you work with and something doesn’t sit right. Was that word choice just a coincidence? Or, are they annoyed with me? Those absent, non-verbal cues are hard to interpret. It’s often difficult to gauge how your relationship is going with … Continue reading The Key to Managing Conflict in the Workforce, No Matter Where your Agents are Working: Naming and Addressing Conflict on your Remote Contact Center Team
Meredith Wholley July 6, 2020 Many companies have already made difficult decisions, some are making them now, and we will all have more to make in the future. In such an uncertain economic environment, hiring and workforce needs are difficult to understand and impossible to pin down. Which is why workforce planning is your most … Continue reading Workforce Planning in the COVID-19 Landscape
Laura Krajewski June 25, 2020 You’re in a meeting with some co-workers and one of the older team members in the room says “Daaaa Bearsss!” A rise of laughter erupts from a handful of other employees. Several of the younger employees give polite smirks while looking clearly out of the loop. Then someone says, “Haven’t … Continue reading How to Tackle the Challenges of Managing a Multi-Generational Workforce: 2 Challenges (and Advantages) to Managing a Call Center Composed of Workers Across Different Generations
Laura Krajewski June 22, 2020 Last fall, Global Workplace Analytics told us that the number of people who work from home has increased by 140% since 2005. And as we live and work through a pandemic, that number has only grown. In the last few months, technology giants like Apple, Facebook, Microsoft and Twitter have … Continue reading Tips on How You Can Bridge the Gap Between Remote and In-Office Contact Center Agents Faster With the Right Workforce Management Strategy
