Tag Archives: decides

Here’s how Meta decides who to lay off—and it claims to not use AI

July 24, 2026 Here’s how Meta decides who to lay off—and it claims to not use AI BY Pavithra Mohan Twenty-six employees at Meta who were recently laid off made a bold claim in a lawsuit last week: They alleged the company had used AI to select people for layoffs, disproportionately impacting people who had taken … Continue reading Here’s how Meta decides who to lay off—and it claims to not use AI →

AI speeds up CX, but alignment still decides success

AI improves the speed and scale of customer experience decisions, but won’t resolve organizational alignment problems behind most CX failures. By Shiv Gupta     March 9, 2026   AI has quickly moved to the center of customer experience strategy. Many organizations now see predictive models, AI-driven personalization and unified data platforms as the long-awaited … Continue reading AI speeds up CX, but alignment still decides success →