By Ludmila N. Praslova March 14, 2022 Could the Great Resignation have been prevented? Toxic organizations are the key cause of employee exodus, according to an MIT report. Moreover, my research indicates that employee disillusionment with how organizations function existed long before the pandemic. What if your workplace had an early warning system, … Continue reading To build a healthy workplace, you need a toxic culture alarm
Laura Krajewski July 17, 2020 When I was in college, I worked in a call center. And one call is engrained in my mind as a permanent reminder of how not to interact. The customer who called in was just so insulting and so…mean. See, I was the last person on the shift. We were … Continue reading Training Your Call Center Agents to Sound the Alarm on Harassment in Abusive Customer Interactions Instantly Can Fuel Your Agents’ Empowerment
Kevin George — March 21, 2018 Follow @imkevin_monk — March 21, 2018 Recently Yahoo! Mail announced that they have changed how they handle embedded images in emails. Similar to the bold move by Gmail in 2013 to adopt image caching, Yahoo! will now cache all the images and display them from their own proxy servers. … Continue reading Image Caching in Web Email Clients – Alarm for your Email Metrics?
