Mia Jacobs — February 4, 2020 Customer success and account management share common goals: Building customer loyalty and driving growth. Still, considering customer success vs account management reveals some insight into the contributions of both roles. One way of looking at it is that Account Managers operate reactively often within a sales environment and with … Continue reading Customer Success vs Account Management: Understanding What Each Team Does
John Rampton — December 2, 2019 As a business owner, you have to love eChecks. For starters, electronic checks are cheaper and faster to process. Additionally, processing eChecks are secure, better for the environment, and allow you to set-up recurring billing. Simply put, if you aren’t accepting eChecks, then you’re missing out on a simple … Continue reading eChecks and International Customers
Larry Kim — June 19, 2019 Follow @larrykim — June 19, 2019 Social media interactions can make or break a business. A recent study showed that 50% of consumers expect a response from a brand or business on Twitter within an hour. On Facebook, the expectation is similar, with 42% of customers also expecting a … Continue reading 4 Proven Ways to Improve Customer Service Using Social Media
Mia Jacobs — June 7, 2019 — June 7, 2019 According to research by workplace collaboration specialist Atlassian, less than 1 in 5 people believe companies listen to their feedback. Whenever a customer offers feedback, they are giving you an opportunity to make them happy—or at least happier. If 80% of people believe their input … Continue reading What is Voice of Customer and How Can You Leverage It?
Mia Jacobs — May 29, 2019 — May 29, 2019 When your goal is to grow your customer’s business, upselling becomes a means, not an end. That’s the advantage of working within a customer-centric environment. Your success depends on your customer’s success, so expansion becomes a necessity for both parties. Upsells are the result of … Continue reading Customer Success and Upsells: How to Make the Most of Opportunities
Sahail Ashraf — February 25, 2019 — February 25, 2019 Customer service is actually very easy to do badly. Try ignoring your customers for a week and see how that one plays out. However, we have seen some excellent examples of high-quality customer service in recent times. These examples generally make life easier for customers. … Continue reading Customer Service On Social: Brands Who Have Raised The Bar
Leave A Little Love by Laurie Sullivan , Staff Writer @lauriesullivan, (February 15, 2019) When customers give a little love (or not) in online reviews, business owners may want to give a little back. Now those with verified Google My Business listings can reply to reviews about their business in Google Maps on desktops without opening … Continue reading Leave A Little Love
Christopher Moore — September 27, 2018 Follow @cjmoore — September 27, 2018 Finding a reliable fulfillment center is the fundamental precondition of a profitable business. Therefore, you need to make sure that the 3PL company has all that it takes to handle your logistics requirements. As the world is turning into a global village, it … Continue reading 6 Distinctive Traits of Successful Fulfillment Centers
Liz Papagni — August 31, 2018 Follow @mrktgworx — August 31, 2018 If you’ve never really considered customer service an important step in your marketing strategy, then now’s the time to start. You’re already aware of the buyer’s journey and how to tailor your marketing to reach those customers wherever they are on the path … Continue reading Is Customer Service Part of Your Marketing Strategy?
Jared Ronski — August 15, 2018 Follow @jaredronski — August 15, 2018 The stats on e-commerce are telling a promising story. According to a recent survey by Square and Mercury Analytics, 51 percent of Americans prefer to shop online. In fact, 67 percent of Millennials like to shop online over in-store, and both Millennials and … Continue reading How Conversational Commerce is Transforming Customer Service – and Payments
